Question
US
Last activity: 10 Jul 2025 9:58 EDT
Search Not Working in KM Help Portal - Pega Knowledge Management 23.1
OOTB Search Not Working in KM Help Portal - Pega Knowledge Management 23.1
Checked the indexing and other rules, RD ContentSearchHelpSite is not returning results during run time.
Pegasystems Inc.
GB
Hi @DhanalakshmiP17498630. - have you reviewed the product documentation?
You will need to check your search configuration and also security.
If you are still having issues it might pay to contact support for some troubleshooting help.
HCA Healthcare
US
If the search is not working in the KM Help Portal and the Report Definition ContentSearchHelpSite is not returning results, it could be due to missing or broken indexes. First, check if the full-text search index is properly built by going to Admin Studio → System → Search → Reindex and reindex the KM classes like PegaKM-Work-Article. Also, make sure the agent pyFTSIncrementalIndexer is running to keep the search index updated. Ensure that articles are published and not in draft status. If the RD still doesn’t show results, check for any access restrictions or filters on the data class. After reindexing and confirming data availability, search should start working as expected.