@Koti Reddy Sanagala There could be several reasons for the search bar not returning any results. One possible reason is that the system-maintained index files might not be updated or functioning correctly.
To resolve this issue, you can try rebuilding the index files or checking the Elasticsearch configuration.
Additionally, ensure that you are using the correct search criteria and scope in the search bar.
If the issue persists, you may need to consult your system administrator or Pega support for further assistance.
Do you see any errors in the pegaRULES logs?
If you log a support ticket via the MSP, please could you provide the INC reference here?