Skip to main content

This content is closed to future replies and is no longer being maintained or updated.
Links may no longer function. If you have a similar request, please write a new post.

Question

 Ratan Balaji (Ratan)
Areteans Technology Solutions
Associate Director - Client Engagement
Areteans Technology Solutions
AU
Ratan Member since 2015 65 posts
Areteans Technology Solutions
Posted: Jul 7, 2017
Last activity: Oct 16, 2018
Posted: 7 Jul 2017 13:52 EDT
Last activity: 16 Oct 2018 12:03 EDT
Closed
Solved

Runtime REST service - down

Runtime initiated in Studio.

No error in running the automated script.

This URL still says,

https://localruntime.pega.com:9443/api/v1/runtime/IsAvailable

This site can't be reached.

Have attached the logs below:

Also attaching the browser screen crab below:

RuntimeConfig.xml file set up as below:

  <Robotics>
    <PegaServer baseUrl="http://localhost:8080/prweb/api/v1/" />
    <LocalApiService enabled="true" SSL="true" port="9443" allowedOrigins="*" />
  </Robotics>

Please let me know where i am going wrong.

Thanks in advance.

Ratan

Show More

Runtime initiated in Studio.

No error in running the automated script.

This URL still says,

https://localruntime.pega.com:9443/api/v1/runtime/IsAvailable

This site can't be reached.

Have attached the logs below:

Also attaching the browser screen crab below:

RuntimeConfig.xml file set up as below:

  <Robotics>
    <PegaServer baseUrl="http://localhost:8080/prweb/api/v1/" />
    <LocalApiService enabled="true" SSL="true" port="9443" allowedOrigins="*" />
  </Robotics>

Please let me know where i am going wrong.

Thanks in advance.

Ratan


**Moderation Team has archived post**


This post has been archived for educational purposes. Contents and links will no longer be updated. If you have the same/similar question, please write a new post.


Show Less
To see attachments, please log in.
Low-Code App Development
Robotic Process Automation
Support Case Created

Posted: 7 years ago
Posted: 7 Jul 2017 14:57 EDT
Alejandro Estrada (estra)
PEGA
Senior Engineer, Technical Support, Robotic Process Automation
Pegasystems Inc.
US

Ratan,

Could you try running Runtime as an admin?

 

Thanks,

To see attachments, please log in.
Posted: 7 years ago
Posted: 8 Jul 2017 0:26 EDT
Ratan Balaji (Ratan)
Areteans Technology Solutions
Associate Director - Client Engagement
Areteans Technology Solutions
AU

Hey Estra,

Thanks for your response. The service still seems to be down though i ran the runtime as Admin. Let me know what i can do to solve this.

Got the following from the Log files.

Show More

Hey Estra,

Thanks for your response. The service still seems to be down though i ran the runtime as Admin. Let me know what i can do to solve this.

Got the following from the Log files.

Verbose | 07:57:42.079 AM | 9      | MTA   | Manifest                  |                                |                                | There is no configuration redirect for Robotics/PegaServer section.
Verbose | 07:57:42.079 AM | 9      | MTA   | Manifest                  |                                |                                | There is no configuration redirect for Robotics/RDA_Credentials section.
Error   | 07:57:42.079 AM | 9      | MTA   | LocalApiService           |                                |                                | 'Robotics/RDA_Credentials' section is not defined in the RuntimeConfig.
Info    | 07:57:42.094 AM | 9      | MTA   | Robotics                  |                                |                                | Registering Robot - Name: 'DESKTOP-UPLTRFV', Queue: ''
Error   | 07:57:42.094 AM | 9      | MTA   | Robotics                  |                                |                                | Cannot register robot with empty queueName.
Error   | 07:57:42.094 AM | 9      | MTA   | Robotics                  |                                |                                | (RoboticsService.Start() - Unable to acquire RobotInfo.

Does RuntimeConfig.xml file has a section to configure the credentials? Am not sure about the Queue Name though. Let me know how to fix this issue.

 

Also,

Info    | 08:20:14.804 AM | 1      | STA   | Manifest                  |                                |                                | File 'C:\Users\CodeRat\AppData\Roaming\OpenSpan\OpenSpanRuntimeServer.xml' does not exist.
Verbose | 08:20:14.804 AM | 1      | STA   | AutomationBroker          |                                |                                | AutomationBrokerServicesFactory starting
Error   | 08:20:14.804 AM | 1      | STA   | AutomationBroker          |                                |                                | AutomationBrokerServicesFactory not found

Will this have any effect on the REST service?

Update:

1) Did a fresh installation of Robotic Studio

2) Created a sample project integrating with the sample CRM application

3) Started Runtime.

4) Getting only the "AutomationBroker" related error messages in the Log file.

Still no positve response in the browser. REST service is down.

 


Show Less
To see attachments, please log in.
Posted: 7 years ago
Posted: 8 Jul 2017 1:34 EDT
Mahesh Midthuru (Mahesh Midthuru)
PEGA
Senior Principal Application Engineer, Customer Service Digital
Pegasystems Inc.
US

Hi Ratan,

Show More

Hi Ratan,

Error | 07:57:42.079 AM | 9 | MTA | LocalApiService | | | 'Robotics/RDA_Credentials' section is not defined in the RuntimeConfig.

Looks like you had not configured the RDA_Credentials in studioconfig.xml, please go through the references below,

https://collaborate.pega.com/question/pega-robotic-automation-multiple-pega-applications

https://collaborate.pega.com/question/how-configure-rda-i-see-invalid-hostname-uri

https://collaborate.pega.com/question/unable-connect-openspan-and-pegav722

Hope it might help you.

Regards

Mahesh


Show Less
To see attachments, please log in.
Posted: 7 years ago
Posted: 8 Jul 2017 2:28 EDT
Ratan Balaji (Ratan)
Areteans Technology Solutions
Associate Director - Client Engagement
Areteans Technology Solutions
AU

Hey Mahesh,

Thanks for the response. I posted an update to my previous post. I am not getting <'Robotics/RDA_Credentials' section is not defined in the RuntimeConfig.> error now after a clean installation again. Rechecked both RuntimeConfig.xml and StudioConfig.xml. Both are configured as expected. The log has no errors except "AutomationBroker" related error messages, although i got another message from the log saying that the "LocalApiService" has been started.

Am not sure what is causing the issue.

To see attachments, please log in.
Posted: 7 years ago
Posted: 8 Apr 2018 22:32 EDT
Asiri Chathuranga Gallala Gamage (ASIRICHATHU)
Datacom group
NZ

Hi,

I got the same sort of issue while trying to configure the RobotManager. I want to know the reason for the issue and what is getting replaced while re-installing OpenSpan.I have attached a screenshot of the log file here.

To see attachments, please log in.
Posted: 7 years ago
Posted: 19 Apr 2018 1:30 EDT
Jonathan Borg (borgj) Robotics Architect – Pega Consulting
Pegasystems Inc.
GB

The call from Pega Platform to the Runtime REST API may not be allowed if Pega Platform is HTTPS and Runtime is HTTP. I've encountered a similar problem where the browser was behind a proxy blocking traffic due to the following:

a) localruntime.pega.com (not resolving to localhost due to a missing DNS entry on the system being behind a proxy server)

b) Browser not allowing HTTP traffic (i.e. mixed HTTP & HTTPS content on the same page) from an HTTPS Pega Platform, blocking the call to HTTP Rest API Runtime.

c) In some cases, if Runtime is run as a non-admin user, they may not be allowed to listen on the given port. You can run the following as admin to allow this:

netsh http add urlacl url=https://+:9443/ sddl=D:(A;;GX;;;WD)

where sddl is adding Everyone usergroup to listen on the given port.

 

Re-installing may have set up SSL back to true and also adding localruntime.pega.com certificate and DNS resolution for the localhost.

 

To see attachments, please log in.
Posted: 7 years ago
Posted: 19 Apr 2018 3:49 EDT
Jonathan Borg (borgj) Robotics Architect – Pega Consulting
Pegasystems Inc.
GB

If you're running RDA, go to C:\ProgramData\OpenSpan\CommonConfig.xml and ensure RPA=false as follows: 

  <ServerConfiguration tenant="">
    <Servers>
      <Server name="RobotManager" baseURL="https://pega.cloud.net/prweb" enabled="true" proxyAddress="" RPA="false" authenticationType="" workgroup="default@Company" robotName="{MachineName}"/>
      <Server name="Config" baseURL="https://omc.openspan.com/" enabled="false" proxyAddress=""/>
      <Server name="Intelligence" baseURL="https://WFIID-wfi.openspan.com" enabled="false" proxyAddress=""/>
      <Server name="IdP" baseURL="https://MyAuthServer.com/Endpoint" enabled="false" proxyAddress=""/>
    </Servers>
  </ServerConfiguration>

and Robotics section in RuntimeConfig.xml (both in Program Files and in %AppData% roaming) folders needs to be set up correctly to start the runtime.

  <Robotics>	
    <LocalApiService enabled="true" SSL="true" port="9443" allowedOrigins="*" JWTSecurity="false" PegaServerURL="https://x.pegacld.net/prweb" />
    <!-- PackageServer baseUrl: Address of the Package Server API endpoint. -->
    <!-- PackageServer baseUrl="http:// Proprietary information hidden:80" / -->
  </Robotics>

Is the hostname of where the API is expected to run resolving correctly?

Show More

If you're running RDA, go to C:\ProgramData\OpenSpan\CommonConfig.xml and ensure RPA=false as follows: 

  <ServerConfiguration tenant="">
    <Servers>
      <Server name="RobotManager" baseURL="https://pega.cloud.net/prweb" enabled="true" proxyAddress="" RPA="false" authenticationType="" workgroup="default@Company" robotName="{MachineName}"/>
      <Server name="Config" baseURL="https://omc.openspan.com/" enabled="false" proxyAddress=""/>
      <Server name="Intelligence" baseURL="https://WFIID-wfi.openspan.com" enabled="false" proxyAddress=""/>
      <Server name="IdP" baseURL="https://MyAuthServer.com/Endpoint" enabled="false" proxyAddress=""/>
    </Servers>
  </ServerConfiguration>

and Robotics section in RuntimeConfig.xml (both in Program Files and in %AppData% roaming) folders needs to be set up correctly to start the runtime.

  <Robotics>	
    <LocalApiService enabled="true" SSL="true" port="9443" allowedOrigins="*" JWTSecurity="false" PegaServerURL="https://x.pegacld.net/prweb" />
    <!-- PackageServer baseUrl: Address of the Package Server API endpoint. -->
    <!-- PackageServer baseUrl="http:// Proprietary information hidden:80" / -->
  </Robotics>

Is the hostname of where the API is expected to run resolving correctly?

The above was set up correctly in a restricted environment using Pega Robotics 8.0.1086.

Other tests:

1. Try running Runtime as Admin;

2. Disable AntiVirus & Firewalls.

 


Show Less
To see attachments, please log in.

We'd prefer it if you saw us at our best.

Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice