@udaykumart16801936

1. Log in to Pega:

   • Log in to your Pega application with valid credentials.

2. Access the Operator's Profile:

   • Navigate to the "Operator" record for the user who wants to delegate work.
   • In Pega, operators are typically managed through the "Designer Studio."

3. Open Operator Record:

   • In "Designer Studio," go to "Operator" > "Security" > "Operators."
   • Locate and open the record for the operator who wants to delegate work.

4. Navigate to Delegation Tab:

   • Within the operator's profile, look for the "Delegation" tab. This tab contains settings related to work delegation.

5. Add Delegation Rule:

   • On the "Delegation" tab, you can add a new delegation rule. Click on "Add Delegation Rule" or a similar button to create a new delegation rule.

6. Configure Delegation Rule:

   • In the delegation rule configuration, you will specify details such as:
     • Delegate To: Enter the ID or name of the operator to whom the work will be delegated.
     • Delegate From: The operator initiating the delegation.
     • Type of Work: Specify the type of work that can be delegated, such as cases or assignments.
     • Conditions: Optionally, you can set conditions under which delegation should occur.

7. Save and Test:

   • Save the delegation rule, and if applicable, test the delegation to ensure it behaves as expected.

8. Activate Delegation:

   • Once configured and tested, activate the delegation rule to make it active.

9. Verify Delegation:

   • You can verify the delegation by logging in as the operator who initiated the delegation and ensuring that the work is correctly assigned to the delegated operator.

@udaykumart16801936

1. Log in to Pega:

   • Log in to your Pega application with valid credentials.

2. Access the Operator's Profile:

   • Navigate to the "Operator" record for the user who wants to delegate work.
   • In Pega, operators are typically managed through the "Designer Studio."

3. Open Operator Record:

   • In "Designer Studio," go to "Operator" > "Security" > "Operators."
   • Locate and open the record for the operator who wants to delegate work.

4. Navigate to Delegation Tab:

   • Within the operator's profile, look for the "Delegation" tab. This tab contains settings related to work delegation.

5. Add Delegation Rule:

   • On the "Delegation" tab, you can add a new delegation rule. Click on "Add Delegation Rule" or a similar button to create a new delegation rule.

6. Configure Delegation Rule:

   • In the delegation rule configuration, you will specify details such as:
     • Delegate To: Enter the ID or name of the operator to whom the work will be delegated.
     • Delegate From: The operator initiating the delegation.
     • Type of Work: Specify the type of work that can be delegated, such as cases or assignments.
     • Conditions: Optionally, you can set conditions under which delegation should occur.

7. Save and Test:

   • Save the delegation rule, and if applicable, test the delegation to ensure it behaves as expected.

8. Activate Delegation:

   • Once configured and tested, activate the delegation rule to make it active.

9. Verify Delegation:

   • You can verify the delegation by logging in as the operator who initiated the delegation and ensuring that the work is correctly assigned to the delegated operator.