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Question

 Harshit Shahi (HarshitS0328) Syntel
Syntel
IN
HarshitS0328 Member since 2016 1 post
Syntel
Posted: Nov 25, 2016
Last activity: Jan 9, 2017
Posted: 25 Nov 2016 3:30 EST
Last activity: 9 Jan 2017 8:04 EST
Closed

Requirement: To give a user a simple feedback form with 2 radio button and submit button, and once they select any one radio button, and clicks on Submit then it should send the handler

Hi All,

Actually issue i'm facing is very bit same as this problem thread, but functionality wise it is not working. So below is the requirement:
To give a user a simple feedback form with 2 radio button and submit button, and once they select any one radio button, and clicks on Submit then it should send the handler (backend support team which will have a fix email address to get all feedback responses). 

Approach : I'm able to get the email on my gmail account. This is done using a Section rule (it has 2 radio btn and a submit btn) which is used in Correspondence which is sending email to my account. (Till here all is fine).
Now when this section appears in mail, i want to make that Submit to send back the response back to support team email (all this is done in inline mail only, i'm not sure whether it  is feasible !!)

Problem: I tried to call click action on Submit button but somehow it's not working, even remotely. Pls let know any link or way on how to do read back the mail with response on clicking button.

Note: Have created SOAP service, and an activity to read the input. Also tried DWA, and Survey feedback (ootb) but due to some reason we can't approach with that.

Thanks !

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Hi All,

Actually issue i'm facing is very bit same as this problem thread, but functionality wise it is not working. So below is the requirement:
To give a user a simple feedback form with 2 radio button and submit button, and once they select any one radio button, and clicks on Submit then it should send the handler (backend support team which will have a fix email address to get all feedback responses). 

Approach : I'm able to get the email on my gmail account. This is done using a Section rule (it has 2 radio btn and a submit btn) which is used in Correspondence which is sending email to my account. (Till here all is fine).
Now when this section appears in mail, i want to make that Submit to send back the response back to support team email (all this is done in inline mail only, i'm not sure whether it  is feasible !!)

Problem: I tried to call click action on Submit button but somehow it's not working, even remotely. Pls let know any link or way on how to do read back the mail with response on clicking button.

Note: Have created SOAP service, and an activity to read the input. Also tried DWA, and Survey feedback (ootb) but due to some reason we can't approach with that.

Thanks !

***Updated by moderator: Lochan to create post from this reply; add topic category***


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Case Management Data Integration User Experience

Posted: 7 years ago
Posted: 23 Dec 2016 7:05 EST
Harshit Shahi (HarshitS0328) Syntel
Syntel
IN

Hi @SantanuBhattacherje

First of all excuse me for responding now, and thanks for the help.

I tried the above approach mentioned in article but it's not working, Part IV.
I understood after going thorugh it, that in Part IV it seems processing is happening in app itself (though yahoo mail box appears, but could not fanthom where the hyperlinks have been linked in flow/section), while i'm looking for the inline email with response (as mentioned in article in subject line) which can then be just attached with the actual case after whose completion the feedback will be intiated.

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