Question
HSBC
IN
Last activity: 6 Jun 2023 8:13 EDT
Require May monthly hotfix for Pega SD 8.7, PRPC 8.8
Require May monthly hotfix for Pega SD 8.7, PRPC 8.8
Accepted Solution
Updated: 1 Jun 2023 6:57 EDT
Pegasystems Inc.
GB
@MadhuriM5500 please do not request hotfixes on the PSC forum.
As per the Smart Dispute for Issuers Hotfixes documentation:
To request a hotfix, go to your account on My Support Portal. Click New request > For something I need and select Service request > Existing hot fix. Add and verify the hotfix details and click Finish.
The My Support Portal link is here: https://msp.pega.com/
You can see the MSP FAQ documentation on how to get a hotfix here.
Updated: 1 Jun 2023 5:59 EDT
NCS Pte. Ltd
SG
Hi @MadhuriM5500, Is this requesting PEGA hotfix packages? If so, you need to raise a ticket in My support portal here.
If you know the hotfix ids, you can can raise a existing hotfix request. If not submit a "Development / Testing Issue"
Please find more details here and here.
Thanks.
Pegasystems Inc.
IN
Hi @ArulDevan - This is partially true for Smart Dispute 7.x versions only as there is recent change with SD Q2 2023 May Maintenance patch release, please see my response to Madhuri.
Thanks,
Pegasystems Inc.
IN
Hi @MadhuriM5500 - Starting Q2 2023 May Maintenance release, Smart Dispute has started off delivering hotfixes as patch releases for Smart Dispute 8.7 , 8.8 and higher versions, but not SD 7.x versions.
How to request the software, please see here https://docs.pega.com/en-US/bundle/keeping-current/page/keeping-current/kc/all-applications-patches-hotfixes.html#d12404e134
SD 8.7 Patch Release documentation: https://docs-previous.pega.com/pega-smart-dispute-issuers-release-notes/87/pega-smart-dispute-issuers-871
SD 8.8 Patch Release documentation: https://docs.pega.com/bundle/smart-dispute-issuers-88/page/smart-dispute-for-issuers/hub/patch-release-notes.html
Hope this helps.
Thanks,