Discussion Kim Osbourne (KimOsbourne) PEGA Senior Principal Knowledge Management Specialist Pegasystems Inc. GB View Profile KimOsbourne Member since 2013 23 posts PEGA Posted: Apr 21, 2023 Last activity: May 21, 2023 Posted: 21 Apr 2023 11:57 EDT Last activity: 21 May 2023 8:27 EDT Closed Pega Support Experience is Changing! Report Our new Support ticketing process is live! Help is available: Watch the videos introducing the new support experience and read the Support Document, Creating a support ticket. Your existing open support tickets will continue to be processed and their states advanced by the support team, with some being reclassified as Issues. Unsubmitted cases in New-Draft status have now been resolved. Please resubmit them if you still require our support. Rolling restarts of the system meant zero downtime for this go-live event. Watch this video to learn more: New Intake Process by Walter Heeger Participate in the Ask the Expert session from May 22 to June 2, weekdays. In this session, you can ask questions that our subject matter experts will answer. Event News Likes (23) Bhavana Shantharam Ashish Solia Kalyan Gutala Koti Kiran Jill Cochran and 18 More Share Share this page Facebook Twitter LinkedIn Email Copy link Copying... Copied!