Our new Support ticketing process is live!

Help is available: Watch the videos introducing the new support experience and read the Support Document,  Creating a support ticket.

Your existing open support tickets will continue to be processed and their states advanced by the support team, with some being reclassified as Issues.

Unsubmitted cases in New-Draft status have now been resolved.  Please resubmit them if you still require our support.

Rolling restarts of the system meant zero downtime for this go-live event.

Watch this video to learn more:

Participate in the Ask the Expert session from May 22 to June 2, weekdays. In this session, you can ask questions that our subject matter experts will answer.