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Question

 CHEERAGPALLI PRAKASH (Prakash)
LTIMindtree
Pega developer
LTIMindtree
IN
Prakash Member since 2022 2 posts
LTIMindtree
Posted: Aug 25, 2022
Last activity: Aug 26, 2022
Posted: 25 Aug 2022 20:31 EDT
Last activity: 26 Aug 2022 5:04 EDT
Closed

Request

Hi, 

I am getting 403 forbidden error when I clicking a reference number from the email which hyperlinked. Can anyone pls look into this. 

Thanks

Prakash

 

***Edited by Moderator Marije to change type from Pega Academy to Product***

***Edited by Moderator Marije to add possible BUG ***
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Pega Platform 8.7
User Experience
Data Integration
Email
Installation and Deployment
Case Management
Insurance
System Architect

Posted: 2 years ago
Posted: 26 Aug 2022 5:03 EDT
Marije Schillern (MarijeSchillern)
MOD
Senior Knowledge Management Specialist
Pegasystems Inc.
GB

@Prakash  please can you modify the title of your question so that users can get a quick summary of the nature of your product question?

Please provide more information, details of your configuration and the troubleshooting you have carried out so far.

Your browser network trace should give you further debugging detail of the relevant activity if the issue relates to unauthorized access.

What is your Pega Version?

Please confirm if you are using a WorkLink in an email. and does the user get as far as entering credentials?

 The issue WorkLink URL generation issue could be due to the non-encryption of the RedirectAndRun activity call in the URL.  The 403 error occurs because of changes to the BAC as mentioned here - 

https://support.pega.com/discussion/basic-access-control-bac-resources

The OOTB rules were fixed as of 8.6 platform by encrypting the call of this activity in the generated URL.

Are you using   customized code in  your WorkLink correspondence fragment ?

 

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