Request
Hi,
I am getting 403 forbidden error when I clicking a reference number from the email which hyperlinked. Can anyone pls look into this.
Thanks
Prakash
***Edited by Moderator Marije to add possible BUG ***
Pegasystems Inc.
GB
@Prakash please can you modify the title of your question so that users can get a quick summary of the nature of your product question?
Please provide more information, details of your configuration and the troubleshooting you have carried out so far.
Your browser network trace should give you further debugging detail of the relevant activity if the issue relates to unauthorized access.
What is your Pega Version?
Please confirm if you are using a WorkLink in an email. and does the user get as far as entering credentials?
The issue WorkLink URL generation issue could be due to the non-encryption of the RedirectAndRun activity call in the URL. The 403 error occurs because of changes to the BAC as mentioned here -
https://support.pega.com/discussion/basic-access-control-bac-resources
The OOTB rules were fixed as of 8.6 platform by encrypting the call of this activity in the generated URL.
Are you using customized code in your WorkLink correspondence fragment ?