Release Lock which is held by another user .
Hi All,
We have upgraded our application from 6.1 to 7.2 . In 6.1 we are able to delete the lock instance of another user from pr_sys_locks table and access the case
But in later versions , even though lock is deleted it is still there in memory cache. Which restrict user to access the case which held by another user.
I have gone through the post "https://pdn.pega.com/support-articles/unable-unlock-work-object-multi-node-environment" ,but am not sure whether doing those changes will solve my problem.
Can any one let me know if there is way to achieve this requirement?
Pegasystems Inc.
IN
Hi Kiran,
You can try using optimistic lock mechanism if that helps your requirement.
Optimistic locking enables multiple operators to open the case. No lock is obtained when the case is opened. The lock occurs when the user submits the case.
Regards,
Vikash
Cognizant
AU
Hi Vikash,
Thanks for the reply. We are not using case management in our application. We are using the existing flows in 7.2 which were there in 6.1 .
Can you please let me know where i need to do changes to avail this feature. i know the options available on casetype but since we are not using case management i think we cannot use this feature.
Thanks,
Kiran
Pegasystems Inc.
IN
Hi Kiran,
You can refer the below links which might help:
https://collaborate.pega.com/question/force-release-lock
https://collaborate.pega.com/question/how-release-lock-work-object-being-locked-other-user
Regards,
Vikash