Regarding External Assignment Post Processing
Hello Everyone,
I have implemented a flow using External assignment. By using it, i am getting an email to the dedicated account. After clicking the link provided in that email, I am being redirected to the flowaction section , that is directly connected to the external assignment. But, here i am facing an issue. In that section there is a link and if i click on that link, i am supposed to see a pop-up with some instructions. I have used a local action in Modal dialogue format for the pop-up. But every time I click on that link, I am getting the DenyExternal screen, which is a ootb html rule, dedicated for external assignment. I have no idea why i am getting this DenyExternal screen. Even after I traced it, could not find a way that how and why it's being called upon.
Can anyone please help me with the external assignment issue. Can anyone share some extended knowledge on this external assignment that how to use it without facing any absurd issue.(Please have a look at the attached document)
Thanks in Advance.
Accepted Solution
Pegasystems Inc.
IN
Hi Soumya,
The reported issue is an expected behavior as since for security reasons, the external assignment using DWA must be static - not generated or altered by JavaScript or other processing at runtime. Due to this restriction, the flow action cannot use AJAX, dynamic select, SmartPrompt, which require multiple server interactions. In the scenario which you have configured, a link is configured which has an action to open modal dialog which inturns makes another server interaction.
Below are some additional pointers regarding DWA -
- DWA can be configured for obtaining some inputs from external parties through email. Most likely for data entry using Text fields, Radio Buttons, Checkbox, dropdowns and so on.
- When the recipient clicks this link, a browser session opens and submits a one-time-only signature token to the Process Commander server. Process Commander evaluates the token to authenticate the external user and displays the assignment in browser window. The user completes and submits the requested information, which ends the requestor connection. The link can be used only once.