Read Email Inbox through activity
Pegasystems Inc.
US
That seems like a unique requirement and I'm not aware of a way you could accomplish this. Perhaps if you provide more details about the bigger picture of the process we can provide some alternatives or further input.
Bank Of America
IN
Pegasystems Inc.
US
I have not seen an email listener used in this way in Pega and as far as I know it's not possible using out of the box features. The email listener will always be on (assuming there are no errors), checking for new emails periodically. It sounds like you would also like to search through the inbox for specific emails that correspond to the cases be created from the bulk load, which again is not possible as far as I know using out of the box features.
Would it be possible to do this in the opposite way? Meaning have cases be created based on the incoming emails, then when you are bulk loading you can check the work object data in the database rather than checking email in an inbox?