we created RDA bolt by using Pega open span for our Customer Service assistant. when they create a shortcut on the desktop they are not getting the updates to the RDA runtime. Can anyone suggest me whey it's behaving like this? How can we create a compatibility between latest version to short cut version?
There's not enough information here to really offer a suggestion. Pega Robotics Runtime does not update on its own. It requires a new install if you change versions. If you are referring to the version of the deployment package, then that is updated whenever Runtime is started. If that is not happening, then you likely do not have your deployment package on a common location. Please provide specific details if you need further assistance to avoid any confusion.
we have around 200 RDA user in our contact center, the csa's create a short cut for RDA on the desktop. Every morning they double click on the short cut to launch RDA. Here the problem is when the new release happens the shortcut on desktop should direct to latest version. But shortcut pointing to corresponding version of PEGA runtime. Some pointing to V1 and some are V2. I Just want to know why this happening?
Every RDA shortcut on desktop's should not directed to latest version?
Posted: 3 years ago
Posted: 17 May 2019 8:56 EDT
Thomas Sasnett (ThomasSasnett)
Lead Robotics Architect
Are both the manifest and OpenSpan files together on the share? Have you looked at the RuntimeLog to see if there are any issues accessing the share? If that were the case, then Runtime would use the current package.