Question
Capgemini BV
Capgemini BV
NL
Capgemini BV
Posted: Jan 15, 2018
Last activity: Jan 16, 2018
Last activity: 16 Jan 2018 7:14 EST
Closed
Quiz on Stop Campaign
I see this question in the Quiz section of
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I see this question in the Quiz section of
Question 3
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You have submitted a Campaign for execution and the Campaign-Run has started processing the Offers. If you are asked to stop further Offers from reaching the customers due to an emergency situation, what action will you take? (Choose One)
No action at the moment. You have to wait until the Campaign-run finishes processing all Offers for any further action to be taken.
Suspend Campaign.
Recall Campaign.
Stop Campaign Run.
Correct!
Stop Campaign Run will stop the current Campaign Run from processing any further Offers. This is a valid option.
Why is this correct? From what I read , it should not be possible to stop the campaign run once the offer has been delivered . An excerpt from the lesson is as follows: "If an Offer is launched, the Stop button disappears and you can no longer stop the run. At this stage the run waits for all launched Offers to complete. Once all the Offers complete, the campaign run moves to the ‘Completed’ state."
Can somebody explain me this misunderstanding?
Thanks in advance..
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Posted: 7 years ago
PEGA
Pegasystems Inc.
NL
Hello Sanjeev
As long as the Stop button appears, you can still stop the campaign-run. The button will not be available when it is no longer possible for the system to stop the offers. This happens when all of the offers have been “launched”, that is the offer flow journey has begun.
The training material needs to be corrected to reflect this. Thank you for bringing this to our notice. We will take care of it.
Regards
Guru