@ChrisSkinner

Hi ,

In real time one operator/user may be responsible to different type of works , to get access that work he needs multiple work groups.

Operator must be associated with at least one work group: It means operator should have at least one work group,

 only one Work Group will be active at a time if we have multiple work groups , We need to switch b/w different work groups if we have more than one

And operator can have more than one work group .below is screenshot

@ChrisSkinner

In Pega Work-Group is to identify to which department the user belongs to and which department tasks can be assigned to them like that.

Without Work-Group we will not be able to determine to which department the users belongs to...

For an example:

Associated with One Work-Group

• If user is responsible for accessing only accounting team tasks alone, then you could create a separate Work-Group for Accounting Team and add that in respective user operator profile. By using Work-Group associated with user operator profile you can build security related features and assign the valid and needed tasks to respective users.

Associated with Multiple Work-Group

• If a same user is responsible for accessing both accounting and HR team tasks, then you could create a separate Work-Group for Accounting and HR Team and add that in respective users operator profile. By using Work-Group associated with user operator profile you can build security related features and assign the valid and needed tasks to respective users.