Hello

As a PEGA customer, our company considers PEGA a GxP system, meaning we must produce system documentation according the good practices that defines a GxP system.

As part of this documentation, we must document procedures on how Backup/Restores are performed and show proper evidences of that.

Would you kindly respond to the following questions so we can complete the system document and keep PEGA as a certified GxP system?

The questions are:

1. What is the backup frequency?
2. Are backups realised without major errors? Please provide a report.
3. Is there any restoration test performed without failures on the backups? Please provide the last restoration test report.
4. What is the test restoration frequency?
5. Where is stored the backup?

Thank you

Nuno Castro