Question
Ito
Last activity: 14 Oct 2019 21:26 EDT
Question about campaign life cycle
Hi,all.
Now I want to experience a campaign life cycle.
I think campaign life cycle is flow from creating campaign to completing campaign.
After I creating a campaign,I run it.
I expected status of my campaign automatically changed from "Running" to "Wrap up" ,
but a campaign which I created remains "Running".
Therefore I try to run a campaign which I create with same configuration in exercise system on Pega Academy. As a result, status of campaign automatically changed from "Running" to "Wrap up".
In those case,why system operation is different??
and what should I do to complete campaign??
I think two criterias to complete campaign.
1)when configured end date coming
2)when responses to all o
Goldman Sachs Group Inc
IN
Hi @TakeshiI5816,
The status of a campaign will automatically change from "Running" to "Wrap up, when all of the Offers initiated by a Campaign Run have either expired or have been responded to, its status changes to Wrap-up.
When you add a offer to the campaign, click on the offer to open. In the details tab, you can set the end date to mention when offer gets expired.
Hope this helps.
Regards,
Priyabharathi
Ito
Thank you for reply Priyabharathi.
After I configured End date at Availability section,this time have passed.
However a campaign I configure is remaining "Running "
Why my campaign is remaining "Running"
Goldman Sachs Group Inc
IN
After all of the Offers initiated by a Campaign Run have expired its status would change to Wrap-up automatically.
Could you refresh and verify once whether its still in running state?
Ito
Yes.
After I checked the Offers initiated a Campaign Run have expired,I'm trying to refresh.
However Status of this campaign is remaining "Running".
Now I don't know this reason.
When I'm trying to a campaign with same setting as may campaign on exercise system of Pega Academy,
The status of this campaign change from "Running"to "Wrap up".
Why on a environment I configure for Pega Marketing,Status of Campaign is remaining "Running"??
Pegasystems Inc.
US
This thread seems to be a duplicate of https://collaborate.pega.com/question/wrap-pega-marketing, which seems to have answered these questions. Is there something specific different being asked here that is not clear?
Ito
The thing I think is not clear is that Campaign I Configure is remaining "Running".
The status of campaign isn't change from"Running" to "Wrap up" after end date have already passed.
I want to know why status doesn't change??
In addition, I want to know how to stop a campaign which is "Running"
Pegasystems Inc.
US
As I indicated in the other post, each campaign run continues to run until all offers expire. And the campaign continues to run until all campaign runs complete.
The campaign scheduling function only controls how many times the campaign iterates within a date range and time recurrence. However the campaign will not officially complete until all the runs are complete as described above.
Ito
I know until all offer expired or I receive all response,Status of campaign is remaining"Running".
However now in spite of passing end date, Status of campaign is remaining"Running".
I don't configure recurring campaign.
That's because I want to know why Status of campaign is remaining"Running"??