Question
Tcs
Tcs
IN
Tcs
Posted: Dec 26, 2025
Last activity: 3 weeks 2 days ago
Last activity: 12 Jan 2026 1:08 EST
Solved
pyPerformActionTime recording time in negative value
We have observed that in our audit history, over 10,000 records in the last two years have pyPerformActionTime set to -2147483648. This property is intended to represent the number of seconds a user spent locked to the case while performing an action, so it should never be negative.
Observations:
- Occurs only for Local Actions (not for assignment/flow actions).
- The value -2147483648 equals
Integer is recording in data -
Challanges:
Unable to trace this issue in production due to limitations. Need suggestions on: - How to debug or trace effectively in a non-production environment to identify the exact rule or logic writing
pyPerformActionTime. - Which OOTB rules or activities handle this property for local actions.