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Question

 Darwin Lloyd Ganata (DarwinLloydG)
Accenture

Accenture
PH
DarwinLloydG Member since 2014 5 posts
Accenture
Posted: Dec 20, 2016
Last activity: Dec 28, 2016
Posted: 20 Dec 2016 2:31 EST
Last activity: 28 Dec 2016 15:40 EST
Closed

Preview when creating a correspondence is not working

Hi,

We need guidance with this issue: When we click the preview button while we are creating a correspondence, it is not working.

You may see attached screenshot for reference.

 

Please advise.

 

Thanks,

 

Dar Ganata

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Case Management

Posted: 7 years ago
Posted: 20 Dec 2016 3:02 EST
Dileep Kumar Balaga (DileepKumarBalaga)
Accenture Australia

Accenture Australia
AU

Hi Darwin,

It will work fine but i didnt get why its not showing. Please create new correspondence and it again. It will work fine in the latest versions.

Please attach screenshots if you are getting errors.

Thank you.

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Posted: 7 years ago
Posted: 20 Dec 2016 3:52 EST
Shashidhar Reddy Palle (Shashidhar_Palle)
PEGA
Application Architect, Application Architecture & Shared Services
Pegasystems Inc.
IN

Are rules included are available? What is exception you are observing, please post a screenshot.

Try previewing any OOTB corr rule, to verify.

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Posted: 7 years ago
Posted: 20 Dec 2016 10:39 EST
Darwin Lloyd Ganata (DarwinLloydG)
Accenture

Accenture
PH

Hi,

Thanks for your response, but as per checking there are no exceptions when i click the preview button.

I'm really sorry but can you guide me on how can i try previewing any OOTB corr rule as you suggested?

 

Thank you so much,

 

Dar Ganata

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Posted: 7 years ago
Posted: 20 Dec 2016 9:23 EST
Santanu Bhattacherjee (Santanu) Senior Manager, Cloud Engineering, Management Plane Services
Pegasystems Inc.
IN

Hello

is it happening with all correspondance rule or only this one ?

If it is happening with only this one then try deleting the referenced rule and see that makes any difference or not.

Most of the time , if your referenced rules are not available then correspondance failed to show them during preview .

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Posted: 7 years ago
Posted: 20 Dec 2016 10:40 EST
Darwin Lloyd Ganata (DarwinLloydG)
Accenture

Accenture
PH

Hi,

 

Thank you so much for your response. But as per checking, the preview problem is happening to all of the correspondence rule.

Please advise what actions can i take to resolve this issue.

 

Thanks you so much.

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