Question
Starbucks
US
Last activity: 8 May 2020 12:34 EDT
Platform Upgrade - Admin Password Reset
We don't have the credentials to the [email protected] account, and have seen responses saying this can be done via an update. In the upgrade documentation (https://community.pega.com/knowledgebase/documents/pega-platform-84-upgrade-guide-apache-tomcat-and-microsoft-sql-server-0 pg 40) we see:
"2. Use the following credentials to log in the first time:
•User ID — [email protected]
•Password — the password you set when you installed"
Is this the "password you set when you installed" the original installation password, or the upgrade installation password? / Is there a chance to reset the account during a platform upgrade?
Thanks!
***Edited by Moderator Marissa to update Platform Capability tags****
Pegasystems Inc.
GB
Hi,
In case you forgot the password, please check below link i have explained there how to import a test user using prpcutils. Once you are in system you can reset your admin password.
Starbucks
US
Good info thanks!
I just wanted to confirm the rescue account attached will have access to modify/reset the [email protected] account? I was under the impression this password could only be changed after logging in with that account and opening the profile (rather than the standard operator password reset button).
Thanks again!
Pegasystems Inc.
GB
Yes rescue account will be having access to reset password. You can open your operator and under security tab you can reset your password.
Pegasystems Inc.
US
Please note the newly imported operator(rescue) thru CLI will only help to login into system but won't help in to reset the password of [email protected] Pega supplied operator ID. You have to log in with [email protected] itself to be able to change the password.
The only way out here is to delete the [email protected] operator and export the same operatorID(known password) from other environments thru the command line and use it as administrator ID.