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Question

 Shiva Raju Karrolla (ShivaRajuKarrolla)
UHG
Software Engineer
UHG
IN
ShivaRajuKarrolla Member since 2015 8 posts
UHG
Posted: Jul 19, 2019
Last activity: Jul 24, 2019
Posted: 19 Jul 2019 0:16 EDT
Last activity: 24 Jul 2019 4:23 EDT
Closed

Personal Edition Pega URL is not working

Hi,

I have installed pega 7.2.2. After start up and login, i am able to see tomcat on localhost:8080. But not able to see pega login portal at localhost:8080/prweb/PRServlet.

Getting resource not found. Please find the attachment.

Please assist on this. Also where can i find the logs for this issue?

Thanks & Regards,

Shiva Karrolla

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Pega Platform

Posted: 5 years ago
Posted: 19 Jul 2019 5:22 EDT
Nandita Das (dasn1)
PEGA
Principal Engineer, Technical Support
Pegasystems Inc.
IN

Hi 

Can you try with localhost:8080/prweb and see if it works.

Verify the error message/exception in PegaRules.log and tomcat server log.

Thank You,

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Posted: 5 years ago
Posted: 19 Jul 2019 13:13 EDT
Gireesh Vetsa (GireeshV8858)
Decision Consultant Solutions
Lead System Architect & CDH Consultant
Decision Consultant Solutions
GB

In logs I can see, 'Unable to connect to Database' related errors and exceptions.

I suggest you to cross check the database configuration which you have given in context.xml

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Posted: 5 years ago
Posted: 21 Jul 2019 3:16 EDT
Abhinav Gupta (Abhinav7)
PEGA
Manager, Technical Support - Platform Service Engineering
Pegasystems Inc.
IN

Hi Shiva,

com.pega.pegarules.internal.bootstrap.PRBootstrapDataSource. Unable to connect to database.  Will only use properties from file.
 java.sql.SQLException: Cannot create PoolableConnectionFactory (FATAL: the database system is starting up)

It means You have a database communication link problem. Make sure that your application have network access to your database (and the firewall isn't blocking ports to your database).

Alternatively try this approach.

1.Go to PRPCPersonalEdition\pgsql\pgAdmin 4\bin,launch pgadmin3/4 and connect to database.

2.password will be postgres/postgres.

3.then hit the url again,If it doesn't work then reinstall prpc.

Thanks,

Abhinav

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Posted: 5 years ago
Posted: 24 Jul 2019 0:02 EDT
Shiva Raju Karrolla (ShivaRajuKarrolla)
UHG
Software Engineer
UHG
IN

Hi Abhinav,

It is not connecting to PostgreSQL Database. Please find the screens mentioning the issue.

If i reinstall again, will it resolve the issue.

Regards,

Shiva

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Posted: 5 years ago
Posted: 24 Jul 2019 4:23 EDT
Abhinav Gupta (Abhinav7)
PEGA
Manager, Technical Support - Platform Service Engineering
Pegasystems Inc.
IN

Hi Shiva,

Can you try to ping database ip port from command prompt.It seems your postgre server itself is not started.Is there any antivirus installed on yoiur system or any firewall is blocked.

You can give a try by reinstalling prpc.

Thanks,
Abhinav

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Posted: 5 years ago
Posted: 22 Jul 2019 5:19 EDT
Venkata Narayanareddy Seelam (VenkataNarayanaReddy)
AASEYA IT SERVICES PVT LTD
Venkata Narayanareddy Seelam
AASEYA IT SERVICES PVT LTD
IN

@ShivaRajuK1997  

Please go to prconfig.xml and do the below changes as shown in the below lines. 

<env name="Identification/SystemName" value="prpc" />

Include this  you will be able to login with [email protected] which is a default Pega operator.

Please let me know if you are facing any issue.

Regards 

venkata Narayana Reddy S

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