Question
IBM
CN
Last activity: 2 Sep 2024 6:05 EDT
periodical reminder: any suggested solution besides SLA?
periodical reminder: it's required to send a reminder mail daily, max 30 mails.
any suggested solution besides SLA?
we had used SLA goal/deadline/pass deadline however we need this SLA goal and deadline for other purpose, so we expect to move the reminder steps out of SLA
Accepted Solution
Updated: 2 Sep 2024 6:01 EDT
Pegasystems Inc.
IN
Did you try looking into Stage/Process Level SLA?
If nothing works, you can try to achieve this with a wait shape in a flow.
Pegasystems Inc.
IN
Hi @MaxonL16591286,
You can look into scheduling a Job for this requirement.
IBM
CN
the steps are done into a case type so we can not put them in schedule job.
Accepted Solution
Updated: 2 Sep 2024 6:01 EDT
Pegasystems Inc.
IN
Did you try looking into Stage/Process Level SLA?
If nothing works, you can try to achieve this with a wait shape in a flow.
IBM
CN
Thanks. Process Level SLA should be fine as only one assignment in the flow in our use case.
Also an alternative is using a wait shape in a spin off parallel flow with a loop with decision box.
Thanks.