After we publish an article from the Authoring portal in Pega KM, when we try to open the article from the User Portal, it takes well over 3 minutes for an article to load. I am not sure what is the usual time the article should take to load but this is definitely not something acceptable.
Can someone help resolve this performance issue?
Pega Version: 7.2.2
***Edited by Moderator Marissa to update platform capability tags****
Displaying an article should be very quick (seconds or less). However, if there is a large file attachment or large, high resolution images embedded in the article, or the article is very large (e.g. 50+ pages with other images, etc.), that could cause performance issues. If none of the above is relevant, I would suggest logging a Service Request with Pega Global Customer Support (GCS).
Posted: 4 years ago
Posted: 8 Mar 2019 10:01 EST
Marissa Rogers (MarissaRogers)
Principal Knowledge Management Specialist