PegaKM template issue. No templates to select
How do I define a new template in pegaKM? I've created and published a new template under the Knowledge menu. When I try to create new content no templates are listed when I click on the template icon from the content editor. The content template pop up appears but there is nothing in the window to select. Under the Knowledge menu I do see my published template.
Thanks
John
Pegasystems Inc.
US
Hi John: The only time I have seen this behavior is when there is an issue with the formatting in the published template (e.g. missing bracket or other tag when viewing from the Source view).
Can you please log an SR and include an attachment with the template that we can review? We should be able to identify the issue and get you set up.
Thanks.
Pegasystems Inc.
IN
Hi @JohnB097,
Do let us know the SR# once you get a chnace to create it. Also mention the URL to this post while creating the SR for faster troubleshooting.
Thank you.
Computershare
US
Scott - I did not do anything special with formatting. I'm just doing a quick test to get started. I only added "testing 123" to the template. Late yesterday I was told that someone made it work in another environment so I need to investigate.
John
Pegasystems Inc.
US
Ok, thanks for the update. If you are experiencing issues, pls do log an SR and we'll assist. -Thanks.