Question
Social Security Administration
US
Last activity: 1 Aug 2025 8:22 EDT
PEGA0020 Alert, Total time for interaction has exceeded the threshold of 1,000 ms
How is a connector's run time calculated. Is this the just the time that PEGA is waiting for a response from the external service? Does it include the time it takes for the connector to run the request and response data transforms?
Pega Academy states
A connector defines an outbound request for information based on metadata that is published for the data source. Connectors establish a connection to an external system by using an agreed-upon framework to pass data, such as Simple Object Access Protocol (SOAP) or Representational State Transfer (REST). Connectors pass application data to an external data source through required or optional parameters and parse the response to map source data to the data structure used in the application.
When PEGA reports a 0020 alert, Does it include the request and response processing time?
Accepted Solution
Updated: 1 Aug 2025 8:22 EDT
ai4process ltd
GB
The PEGA0020 alert is triggered when the total connector interaction time exceeds a threshold (typically 1,000 ms). However, this time does not include the execution of request and response data transforms when invoked via a data page
it includes:
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Conversion of clipboard data to JSON/XML (serialization)
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Preparation and dispatch of the HTTP request
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Waiting for the external system’s response
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Parsing the response back into clipboard structure (deserialization)