Question
Coforge
GB
Last activity: 27 Jan 2023 9:20 EST
Pega RULES UI distorted for specific application after upgrade to 8.8.1
We have upgraded our app to 8.8.1
did all the post ugprade steps etc
we are able to switch to different application we got in system and things look ok - except 1
if we login with admin user pointing to this particular app - the ruleforms are all distorted. it doesnt seem able to locate the app alias (we didnt create an alias, so app1name_ is its alias)
on console shows below error
solutions we tried
1. cleared browser cache
2. cleared temp folder
3. cleared db cache including the static content table
4. restarted nodes etc
it is only happening for one particular application and everything else looks ok!
Accepted Solution
Coforge
GB
Turned out the issue was because of customization of userworkform in a custom ruleset on this application aka app1name . It was basically production ruleset in dev which was added on AG rule while we kept looking at the application stack and ruleset stack having something fishy. so Removing it made it work well enough. the fact that it worked for platform app and other apps means it is good at pega end and there is some delta which is causing the issues.
Appreciate all the responses!
LTIMindtree
SA
Hi, Distortion UI issue comes up when Same Site Cookie attributes, Cookie Sesssions related settings are missing in the application Infrastructure. I have the settings which is suiatble for Containerized environment Setup which you'll need to add them in your Helm Charts config files which will fix the issue.
Let me know what are the tools that you're using in the Infra Setup for your application.
Coforge
GB
@Kishore Sanagapalli We just ran the upgrade, and it happened at very first access so a bit suspicious of cookie issue for 2 reasons -1) since it should work if the browser cookies are cleared, and it didn't 2) why would it work for all other custom apps but not for only one. We are not using containerized deployment, rather VM based.
LTIMindtree
SA
Be it Containerized Deployment or the On-prem Deployment Architecture, the Distorted UI issue is part of the load Balancing Configuration issue from Infrastructure side. I'd advise you to raise an INC with Pega GCS to get the issue addressed.
Accepted Solution
Coforge
GB
Turned out the issue was because of customization of userworkform in a custom ruleset on this application aka app1name . It was basically production ruleset in dev which was added on AG rule while we kept looking at the application stack and ruleset stack having something fishy. so Removing it made it work well enough. the fact that it worked for platform app and other apps means it is good at pega end and there is some delta which is causing the issues.
Appreciate all the responses!