Pega Robotics Studio shutting down while adding new web or windows application
Hello Folks,
I have installed Pega robotics studio 8_0_1016 in windows 10 environment on 3 different machines. The issue I am facing is whenever I try to add a new web application or windows application to any project, the entire studio shutsdown and restarts. Please let me know anybody has come across this issue. Any leads would be highly appreciated.
Accepted Solution
Pegasystems Inc.
US
Hi Team,
The engineering team has completed a new build that should resolve the issue that you are facing with adding adapters on to an AMD processor. The new build has been released to the public for download. If you are in need of this build for your machine, please log on to the Pega Support site and create a media request for build 8.0.1025.0 Pega Studio or Plugin.
Thanks,
Pegasystems Inc.
US
Hi Sanskrit,
It has come to our attention that this behavior is experienced on AMD CPU processors when using version 8.0.x of our product.
We have since created a set of test assemblies that should resolve the error that we are currently testing out with our QA department.
Can you please create a support ticket of this issue along with the details of your processor so that we can provide you with the next steps on addressing this issue.
Thanks,
--Zach
Accenture
IN
Hi Thomz
I am also facing the same issue, Pega studio 8.0.1016 is installed in windows 10. When ever I have added web or windows application the entire pega Robotics studio is restarted.
My processor details and error message details attached herewith.
AMD A6-5400B APU with Radeon(tm) HD Graphics 3.60Ghz
Looking for your resolution
Thank you
Pegasystems Inc.
US
Hi Team,
Good news! The development team is nearing their testing for the fix on this issue. The fix should be getting release fairly soon. I will notify you once it is available for download.
Thanks,
--Zach
Accepted Solution
Pegasystems Inc.
US
Hi Team,
The engineering team has completed a new build that should resolve the issue that you are facing with adding adapters on to an AMD processor. The new build has been released to the public for download. If you are in need of this build for your machine, please log on to the Pega Support site and create a media request for build 8.0.1025.0 Pega Studio or Plugin.
Thanks,
Pegasystems Inc.
IN
Hi Johnson,
You need to create a Support Request on My Support Portal with the Request Type as Media Request to get this build software. Here's a blog that should help you with creating an SR with Pega Support: Introduction to My Support Portal: Opening a Support Request