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Question

 Jitesh Samani (Jitesh_Samani)
Accenture
GB
Jitesh_Samani Member since 2017 1 post
Posted: May 8, 2017
Last activity: May 30, 2017
Posted: 8 May 2017 7:45 EDT
Last activity: 30 May 2017 22:39 EDT
Closed

Pega Robotics Automation Architect Essentials (8.0) - Working With Web Adapters - Win 10 - IE Crashes on Interrogation

Presently working through the Pega Robotics Automation Architect Essentials (8.0) Academy and hitting an IE issue as below.

Pega Robotics Studio 8.0.1016.0

Windows 10

Unable to progress with "Exercise: Adding a web adapter" as IE crashes as soon as interrogation target is placed on login web page. Have tried adding http://training.openspan.com to Local Intranet and set security level to LOW. Same issue. Have tried www.google.com, same issue. Any thoughts?

***Updated by moderator: Lochan to move post from PSC to Pega Academy***

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Pega Academy

Posted: 7 years ago
Posted: 8 May 2017 13:26 EDT
Thomas Sasnett (ThomasSasnett) MOD Lead Robotics Architect
Pegasystems Inc.
US

Please post any details you can about any errors you are seeing. I suspect you may need to open an SR and have someone from support look at your issue, but if you have a specific error message, it may be something that we have seen before and can search on. If you do open an SR, please add the number in the comments for tracking purposes.

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Posted: 7 years ago
Posted: 10 May 2017 9:15 EDT
Jitesh Samani (Jitesh_Samani)
Accenture
GB

I tried changing the .NET permissions for https://training.openspan.com using mscorcfg.msc which made no difference. As soon the Interrogator launches the site in IE11, it crashes and keeps doing so continuously. If do the same exercise using Chrome and a Universal Web Adaptor, there are no issues.

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Posted: 7 years ago
Posted: 12 May 2017 10:06 EDT
Maryrita Cobb (MaryritaCobb) PEGA Product Manager, Community Experience and Engagement
Pegasystems Inc.
US

For security reasons, I am not authorized to make changes to account affiliation status or role assignments. These changes may only be made by a Support Contact Administrator for the account. Please ask a colleague or supervisor who is already linked to the account to provide the contact information for your Support Contact Administrator. If they’re not sure the name of the administrator, they may view it on the My Support Portal in either the left-hand navigation menu, or through the Resources menu.

Thank you

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Posted: 7 years ago
Posted: 30 May 2017 22:39 EDT
Teng Hao Chua (chuat) PEGA Senior Principal Technical Trainer
Pegasystems Inc.
SG

Please open a ticket with the Robotics support team, following the instructions:

 

  1. In the PDN home page, click Support > Pega Support

  2. Click My Support Portal listed on the right pane.
    The direct URL is  https://collaborate.pega.com/question/how-raise-sr-my-support-portal-how-question

  3. Click Create and fill in the details

  4. Click Submit

 

This support article contains more information about accessing support for Pega Robotics: https://collaborate.pega.com/discussion/my-support-portal-explained-pega-robotic-automation-formerly-openspan

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