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Question

 Mythili Banka (MythReddy)
Accenture
Mythili Banka
Accenture
US
MythReddy Member since 2015 8 posts
Accenture
Posted: Jul 31, 2018
Last activity: Aug 2, 2018
Posted: 31 Jul 2018 12:33 EDT
Last activity: 2 Aug 2018 3:21 EDT
Closed

Pega NBAA 7.4 and CRM

Is there any documentation available to configure CRM to use NBAA on top of Pega Marketing?

Currently we are using NBAA 7.21 that doesn't require CRM and we are moving to 7.4

Thanks,

Mythili

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Pega Customer Decision Hub
Low-Code App Development
Decision Management

Posted: 6 years ago
Posted: 2 Aug 2018 3:21 EDT
Santhosh Holla Kayyar (Santhosh_Holla)
PEGA
Fellow Technical Support Engineer
Pegasystems Inc.
AU

Hi Mythili,

Pega Customer Relationship Management can be deployed as part of Pega Customer Service, as a standalone application alongside a third-party customer service solution, or you can embed it in a third-party customer service application.

Please refer the Pega Customer Service page for the related documents.

For NBAA: https://community.pega.com/knowledgebase/products/next-best-action-advisor

Cheers,
Santhosh

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