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Question

 David Bertoli (bertd) PEGA Lead System Architect - Pega Consulting
Pegasystems Inc.
CH
bertd Member since 2016 5 posts
PEGA
Posted: Apr 6, 2018
Last activity: Apr 12, 2018
Posted: 6 Apr 2018 6:34 EDT
Last activity: 12 Apr 2018 11:24 EDT
Closed

Pega Marketing 731 Microsite - vertical scrollbar is not displayed

Hi,

please, could somebody help me with following issue. We implemented Microsite for client (Pega Marketing 7.3.1) and we have problem with vertical scrollbar, which disappears, if we access Microsite through load balancer. If we access Microsite directly with the node url, then the scrollbar is displayed correctly.

I attached screenshots for following scenarios:

1. load Microsite through LB url (Microsite contains inside and outside vertical scrollbars, attachment iTest_lb_startPage.PNG)

2. invoke an action on the Microsite - pick up value from autocomplete input field "Team" (Microsite contains only outside scrollbar, the inside one has disappeared, attachment iTest_lb_afterAction.PNG)

3. load Microsite through direct link (Microsite contains inside and outside vertical scrollbars, attachment iTest_directLink_startPage.PNG)

4. invoke an action on the Microsite - pick up value from autocomplete input field "Team" (Microsite contains inside and outside vertical scrollbars, attachment iTest_directLink_afterAction.PNG)

Thanks a lot for your helps

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Decision Management Support Case Exists

Posted: 6 years ago
Posted: 6 Apr 2018 13:27 EDT
Oliver Wilson (Oliver_Wilson) PEGA Senior Manager, Software Engineering, Next Best Action
Pegasystems Inc.
US
Hi,
Accessing via the load balancer URL should not have this effect.
 
I noticed you are using IE, do you see this issue with other browsers ie Chrome & Firefox?
 
Have you see the related post, there are some CSS suggestions there that may help?
https://collaborate.pega.com/question/scroll-barvertical-missing-after-pega-version-applciation-update-721-731
 
In Pega Marketing 7.31 the viewport tag was added into the indext.html, can you confirm if your version of the indext.html file in the MS.WAR file has this in it. If you right click on your microsite and select view source you will see the contents of this file. It should contain
 
<meta name="viewport" content="width=device-width, initial-scale=1">
 
Cheers
Oliver
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Posted: 6 years ago
Posted: 9 Apr 2018 10:46 EDT
David Bertoli (bertd) PEGA Lead System Architect - Pega Consulting
Pegasystems Inc.
CH

Hi Oliver,

unfortunately our environments are very restricted and I cannot use other browser than IE.

Yes I can see the viewport tag.

I didn't get the suggestion with css. Where do I have to define it? Shall I define it in my PerformMS harness?

 

Thanks a lot for advices

Cheers

David

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Posted: 6 years ago
Posted: 9 Apr 2018 12:03 EDT
Veera Durga Bhanuja Singuluri (Durga_Bhanuja) Senior Technical Solutions Engineer
Pegasystems Inc.
IN

Hello David,

You can try the css code in userworkform/custom additional stylesheets included in skin.

Thanks ,

Durga

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Posted: 6 years ago
Posted: 9 Apr 2018 14:02 EDT
Oliver Wilson (Oliver_Wilson) PEGA Senior Manager, Software Engineering, Next Best Action
Pegasystems Inc.
US

Hi David,

Which version of IE are you using. There are lots of known issues with older version of IE not displaying scroll bars when expected.

For the dynamic layouts that you are using have you tried setting the presentation layout mode to be Optimized?

I have also heard that ad blockers in IE can affect scroll bars, do you have any installed?

Thanks

Oliver

 

 

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Posted: 6 years ago
Posted: 10 Apr 2018 4:50 EDT
David Bertoli (bertd) PEGA Lead System Architect - Pega Consulting
Pegasystems Inc.
CH

Hi Oliver,

we have the version 11.0.9600. Yes, I double check the dynamic layouts and all of them in my section are set to Optimized.

But I don't think, it has something to do with IE version, because the scrollbar doesn't work only if invoke the site through LB url. If I use direct url, then the scrollbar is correctly displayed.

Thanks a lot

Cheers

David

 

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Posted: 6 years ago
Posted: 10 Apr 2018 10:26 EDT
Oliver Wilson (Oliver_Wilson) PEGA Senior Manager, Software Engineering, Next Best Action
Pegasystems Inc.
US

Hi David,

How did the CSS change go? that should have solved your problem.

On a side note, I was wondering why you were trying to get 2 vertical scroll bars to display. I would have thought one vertical scroll bar would be an improvement to the user experience.

Cheers

Oliver

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Posted: 6 years ago
Posted: 12 Apr 2018 11:24 EDT
David Bertoli (bertd) PEGA Lead System Architect - Pega Consulting
Pegasystems Inc.
CH

Hi Oliver,

unfortunately, the CSS didn't help. The scrollbar is through whole page and can not be moved up or down (see iTest_lb_afterAction_withCssInUserworkform.PNG).

The same but with direct link instead of LB (iTest_directLink_afterAction_withCssInUserworkform.PNG).

One scrollbar would be sufficient enough. I think, Pega displays first scrollbar for Microsite iframe and the second one for my section.

 

Cheers

David

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