Question
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![](https://accounts.pega.com/sites/default/files/styles/user_image/public/1689976000/56ca3299-9951-4be3-a98c-a5f7e62e2b9d.jpg?itok=f42Wx7az)
Rabobank
SE
Last activity: 6 Nov 2016 12:10 EST
PEGA Marketing 7.13 Exercise System not working .
HI,
I am trying to do the Excercise of Pega Marketing 7.13.
I am using cloud instance for that, but when i enter the username and password it says the "information is in correct".
Can any one tell how to use it in cloud instance. And also the video link is broken. From what i read from transcript it looks imp, so if possible someone provide some other alternate link to it.
TIA.
***Edited by Maryrita: Moderator, moved from Product Support to Pega Academy***
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Accepted Solution
Updated: 6 Nov 2016 12:10 EST
![](https://accounts.pega.com/sites/default/files/styles/user_image/public/1689976000/56ca3299-9951-4be3-a98c-a5f7e62e2b9d.jpg?itok=f42Wx7az)
![](https://accounts.pega.com/sites/default/files/styles/user_image/public/1689976000/56ca3299-9951-4be3-a98c-a5f7e62e2b9d.jpg?itok=f42Wx7az)
Rabobank
SE
Hi Guru,
Tried everything but still its not working. I think our company firewall blocking it. I tried from my home its working fine.
So no issues. Thanks for the help.
![](https://accounts.pega.com/sites/default/files/styles/user_image/public/1689950000/4dc2d7df-6826-4cc9-a347-539574a82658.jpg?itok=11JByipn)
![](https://accounts.pega.com/sites/default/files/styles/user_image/public/1689950000/4dc2d7df-6826-4cc9-a347-539574a82658.jpg?itok=11JByipn)
Pegasystems Inc.
NL
![](https://accounts.pega.com/sites/default/files/styles/user_image/public/1689950000/4dc2d7df-6826-4cc9-a347-539574a82658.jpg?itok=11JByipn)
![](https://accounts.pega.com/sites/default/files/styles/user_image/public/1689950000/4dc2d7df-6826-4cc9-a347-539574a82658.jpg?itok=11JByipn)
Pegasystems Inc.
NL
Hi SarathPrashanth
Can you also specify the lesson name where the video link is broken?
Regards
Guru
![](https://accounts.pega.com/sites/default/files/styles/user_image/public/1689976000/56ca3299-9951-4be3-a98c-a5f7e62e2b9d.jpg?itok=f42Wx7az)
![](https://accounts.pega.com/sites/default/files/styles/user_image/public/1689976000/56ca3299-9951-4be3-a98c-a5f7e62e2b9d.jpg?itok=f42Wx7az)
Rabobank
SE
Hi, will download the exercise system. In the introduction to Pega Marketing 7.13 --- > What is pega Marketing ? in this path video is broken. It says no file to load.
![](https://accounts.pega.com/sites/default/files/styles/user_image/public/2023-06/a553f8d3-b4d8-41ee-b7b1-d188ece282a0.png?itok=Z2UY-zrY)
![](https://accounts.pega.com/sites/default/files/styles/user_image/public/2023-06/a553f8d3-b4d8-41ee-b7b1-d188ece282a0.png?itok=Z2UY-zrY)
Pegasystems Inc.
NL
Sarath,
I'm sorry to hear that. Just verified the broken video and it works for me.
To make sure we are talking about the same thing, you are refeering to this lesson right?
Marco.
![](https://accounts.pega.com/sites/default/files/styles/user_image/public/1689976000/56ca3299-9951-4be3-a98c-a5f7e62e2b9d.jpg?itok=f42Wx7az)
![](https://accounts.pega.com/sites/default/files/styles/user_image/public/1689976000/56ca3299-9951-4be3-a98c-a5f7e62e2b9d.jpg?itok=f42Wx7az)
Rabobank
SE
Hi Macro,
Yea the same link. Still its not working for me. Even for my team its not working.
Thanks
Sarath
![](https://accounts.pega.com/sites/default/files/styles/user_image/public/1689950000/4dc2d7df-6826-4cc9-a347-539574a82658.jpg?itok=11JByipn)
![](https://accounts.pega.com/sites/default/files/styles/user_image/public/1689950000/4dc2d7df-6826-4cc9-a347-539574a82658.jpg?itok=11JByipn)
Pegasystems Inc.
NL
Hi Sarath
Can you please clear the browser cache and re-try to play the video.
Alternatively, can you try a different browser (e.g. IE instead of Chorme).
Regards
Guru
Accepted Solution
Updated: 6 Nov 2016 12:10 EST
![](https://accounts.pega.com/sites/default/files/styles/user_image/public/1689976000/56ca3299-9951-4be3-a98c-a5f7e62e2b9d.jpg?itok=f42Wx7az)
![](https://accounts.pega.com/sites/default/files/styles/user_image/public/1689976000/56ca3299-9951-4be3-a98c-a5f7e62e2b9d.jpg?itok=f42Wx7az)
Rabobank
SE
Hi Guru,
Tried everything but still its not working. I think our company firewall blocking it. I tried from my home its working fine.
So no issues. Thanks for the help.