Whenever creating a new case, sometimes the generated work object ID, skipping the sequence number. For example, a case is created with case id as "C-11055". The next case we create, generated with caseid "C-11337". Just FYI...we didn't customize anything to generate work object ID. Please suggest the possible reason for this behavior.
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Similar issue: Found the mismatch b/w the pylastreservedid and actual highest id generated in custom app table
We had updated the latest 'pylastreservedid' in pc_data_uniqueid based on the actual value of highlest # generated in custom data table then It started generating correct ID values in sequence. Thank You for sharing!
Posted: 7 years ago
Posted: 18 Dec 2015 21:15 EST
Chunzhi Hong (Chunzhi_Hong)
Principal System Architect
'Work ID prefix' setting in Application rule supersedes everything, if configured. Your application case types might have this blank and hence as Chunzhi mentioned, prpc will set the case id prefix of 'C-' for cases of all types initiated from you application. Assuming case numbers ('C-11055' & 'C-11337')you referred are of same type and the difference is because the other sequential numbers after 11055 were taken by cases of other types.
This 'C-' value for pyWorkIDPrefix is initialized OOTB in pyDefault Data Transform of Work-Cover-. Since your work type (or work class) inherits from Work-Cover-, and the pyDefault Data Transform at your work type have 'Call superclass data transform' option enabled, prpc will thus initialize pyWorkIDPrefix to 'C-'. All this theory holds good for PRPC versions starting 6.2. Prior to this, meaning v4.2, v5.x and v6.1 have the work classes inherited from Work-Object- (and occasionally work classes that are designed to create covers are inherited from Work-Cover- and still had 'C-' as default cover id prefix) and pyDefault data transform (aka model rule) of Work-Object- have pyWorkIDPrefix set to 'W-' and was considered as the default work object prefix of those times.
Posted: 7 years ago
Posted: 19 Dec 2015 0:28 EST
Phani Sahukaru (sahup1)