Question
Ford
IN
Last activity: 9 Nov 2025 23:10 EST
Pega GenAI Coach: Custom Question Functionality & Documentation Discrepancies (Pega Platform 24.2.2v - Constellation)
Dear Pega SME,
We require urgent clarification regarding the Pega GenAI Coach on Pega Platform 24.2.2v, where our GenAI license is active.
Our primary goal is to enable end-users to ask custom questions through the GenAI Coach, deployed as either a widget or a tab. However, we've encountered significant issues when attempting to follow the official documentation:
Documentation Link 1: https://docs.pega.com/bundle/platform-241/page/platform/case-management/adding-genai-coach.html
We are unable to implement on-screen custom questions as described.
Documentation Link 2: https://docs.pega.com/bundle/platform-241/page/platform/case-management/creating-a-custom-pega-gena…
The 'GenAI Coach' option is missing from the settings tab of the case type.
Given these challenges, could you please advise on:
Dear Pega SME,
We require urgent clarification regarding the Pega GenAI Coach on Pega Platform 24.2.2v, where our GenAI license is active.
Our primary goal is to enable end-users to ask custom questions through the GenAI Coach, deployed as either a widget or a tab. However, we've encountered significant issues when attempting to follow the official documentation:
Documentation Link 1: https://docs.pega.com/bundle/platform-241/page/platform/case-management/adding-genai-coach.html
We are unable to implement on-screen custom questions as described.
Documentation Link 2: https://docs.pega.com/bundle/platform-241/page/platform/case-management/creating-a-custom-pega-gena…
The 'GenAI Coach' option is missing from the settings tab of the case type.
Given these challenges, could you please advise on:
The definitive procedure for configuring the GenAI Coach to allow end-users to ask custom questions, specifically detailing steps for both widget and tab implementations?
Any un-documented limitations or prerequisites for the GenAI Coach, particularly concerning custom question capabilities and integration within a Constellation-based application on Pega Platform 24.2.2v?