Last activity: 11 Dec 2018 8:13 EST
Pega equivalent to Serena Journal Field
I recently migrated from Serena to Pega. In Serena, you can define a text field in the primary table as Journal and append only. This field then basically allows the user to post text to the case. When a subsequent user opens the case, they can see the text with dates from previous post. I have looked into adding the text to the audit from a flow action, but that results in the text getting intermingled with audit activities. I'd like the case to have a journal so they can see the ongoing conversation during the lifecycle of the case. Is there a functional OOTB equivalent in Pega or do I need to build the control?