Hi, @HunaidM9 - Good questions. (In general, plz post multiple questions separately, so that each question can have its own thread/discussion.)

I can speak to your Question #2 - We are using Pega Customer Service 7.3 to work with Pega Chat 7.4.7 ? Do we need to be on Pega Customer Service 7.4 as well ?

Matthew: Yes, you can certainly use Pega Customer Service 7.31 with the Pega Chat server/engine 7.4.x. Note, however, that most of the chat features are exposed in / controlled by the Customer Service application (for admins, managers, and customer service agents), so you will only have those chat features that are part of the Pega CS release you use, which in this case is CS 7.31.

But all those chat features in Pega CS 7.31 will work just fine when connecting to the Chat server 7.4.

In fact, you may want to look into the most recent release of the Chat server, which is 8.1. That will also work with Pega CS 7.31.

Thank you @leesm for your responses. That helps us navigate through our upgrade priorities.

Yes, BOSH port 5280 should be opened to work with CS 7.31. Websockets is supported from CS7.4 onwards. Please find configuration below.

Perfect - @gades, thanks for the clarification

@gades, We made the changes for the BOSH configuration as suggested above. However we see startup error EAFNOSUPPORT.  We are running on RHEL 3.10.0-862.11.6.el7.x86_64 

Validation was successful.
SMTP is not configured.
XMPP Server Options:
{ websocket: true,
  bosh: { enabled: true, port: 5280, host: 'localhost' },
  chatPort: 8080,
  chatProtocol: 'http',
  chatHost: 'localhost' }
Starting XMPP server on port: 8080 and 5280
XMPP BOSH server started.
XMPP WebSocket server started.
[ 'Error: listen EAFNOSUPPORT :::5280',
  '    at Object._errnoException (util.js:1022:11)',
  '    at _exceptionWithHostPort (util.js:1044:20)',
  '    at Server.setupListenHandle [as _listen2] (net.js:1334:19)',
  '    at listenInCluster (net.js:1392:12)',
  '    at doListen (net.js:1501:7)',
  '    at _combinedTickCallback (internal/process/next_tick.js:141:11)',
  '    at process._tickCallback (internal/process/next_tick.js:180:9)' ]

@gades - btw, I made this local change (underlined and bold)  to get it to work.

chat/node_modules/node-xmpp-server/lib/Server.js

Server.prototype.listen = function (port, host, fn) {
  if (typeof port === 'function') {
    fn = port
    port = host = null
  } else if (typeof host === 'function') {
    fn = host
    host = null
  }

  port = port || this.port
  host = host || this.options.host || this.options.domain || '::'

  this.server.listen(port, host, fn)
}

Can you try changing "host" to " Proprietary information hidden" instead of "localhost"?

bosh: { enabled: true, port: 5280, host: ' Proprietary information hidden' }

Thanks,

Srikanth

@gades, I had previously changed the bosh.host to localhost, Proprietary information hidden, Proprietary information hidden but none of those values were passed into the BOSHServer setup. This is confirmed by the error message Error: listen EAFNOSUPPORT :::5280 which has the port but no host.

Hence the local change to chat/node_modules/node-xmpp-server/lib/Server.js

Please create SR. We will analyse the issue. Ideally you should not change node modules.

Thanks,

Srikanth

@HunaidM9,

When you open a Support Request, please reference this post URL in it and let us know the SR ID so that we may track this for you!

@gades / @MarissaRogers,

SR-C71574 created for your reference. It includes the URL this post as well.

Thanks,

Hunaid