Question
TCS
GB
Last activity: 22 Dec 2023 6:42 EST
Pega Agent Query
Our PEGA application interacts with one of our systems (ABC) which is responsible to fetch members attribute and once attributes are fetched our application triggers communications to members. There is a job failure that happens at XYZ system on weekend midnight around XX:XZ AM and communication is also sent during that period which gets failed as ABC system is not available at that time . When for a particular case Deadline time reached for assignment to ' Awaiting response from acquirer "then case closure communication is sent to users at around 00:01 AM Question - Which agent might be responsible for sending communications when SLA deadline time has reached so that we can change its schedule and set it to not run around 00:01 AM and reschedule it for some time later as ABC system will be available by that time ?
Proximus
BE
Hello,
Sounds to be ServiceLevelEvents for SLA Handling and could be SendCorr for communication.
But its depends on your application itself and how it's been designed.
Regards
Anthony
TCS
GB
@Anthony_Gourtay Hi , I have checked these both agents and they are running every 60 seconds . So the issue is this issue starts occurring only after clock change and before it we do not face this issue as communication are sent out at 01:00 AM . So we are not sure why it is doing so as agents are running every 60 seconds so clock change should not affect this. Thanks
Ordina
NL
@shashwats6539 Did you check the System-Queue-ServiceLevel instance list? I would expect only one agent doing the SLE-handling. If it's not that, maybe it's an advanced agent with a recurring pattern instead but you'd have to look through agent instance schedules.
Does the history work object not also show the update operator, i.e. Agent(AgentName)?