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Question

 Sweksha Tripathi (SwekshaT) HCL
HCL
IN
SwekshaT Member since 2019 15 posts
HCL
Posted: Dec 5, 2019
Last activity: Dec 16, 2019
Posted: 5 Dec 2019 3:51 EST
Last activity: 16 Dec 2019 7:44 EST
Closed

Pega 8.3 Personal Edition Error

I am encountering a random UI while opening my personal edition (version 8.3). This was working fine till yesterday. Can someone please suggest what is to be done for the same.

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Pega Platform

Posted: 4 years ago
Posted: 5 Dec 2019 3:59 EST
Shubham Shekhar (Shekhar_Shubham) Senior Solutions Engineer
Pegasystems Inc.
IN

Hi,

If you want to debug check what's going on in network tab on browser developer tool. See if any error in console, check if CSS are loading or not.

Else do as suggested below and should not taken as standard practice, but as its personal edition you can try below:

Try first in incognito mode, if it doesn't work then clear temp folder in your sever and restart. If that doesn't work then truncate pr_sysgen_static_content table and restart 

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Posted: 4 years ago
Posted: 5 Dec 2019 4:13 EST
Sweksha Tripathi (SwekshaT) HCL
HCL
IN

Hi,

Have tried all this. But just noticed, that while logging as an administrator, it is working fine, whereas with other operators, the error persists even after all those cache and temp file deletion.

Anything else that I can try. 

Thanks

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Posted: 4 years ago
Posted: 5 Dec 2019 7:26 EST
Basil (Vasilii) Pozdeev (vaspoz) BPM Company Senior System Architect
BPM Company
NL

And checked the network tab as was suggested above?

You can also try to run the tracer before you open the portal. 

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Posted: 4 years ago
Posted: 5 Dec 2019 14:17 EST
Abhinav Gupta (Abhinav7) PEGA Manager, Technical Support - Platform Service Engineering
Pegasystems Inc.
IN

Hi,

Can you please create a new operator with administrator access group & then verify.Please let me know after that.

Thanks,
Abhinav

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