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Question

 Ryouei Ding (dingl)
PEGA
Senior System Architect
Pegasystems Inc.
JP
dingl Member since 2019 7 posts
PEGA
Posted: Oct 15, 2020
Last activity: Jul 12, 2021
Posted: 15 Oct 2020 9:29 EDT
Last activity: 12 Jul 2021 11:27 EDT
Closed

PDF file can not be displayed in preview mode when using Cosmos

From Pega 8.4.1, while a PDF file can be displayed in preview mode using UIkit, the same PDF file of the same work object is always downloaded rather than being displayed in preview mode when the PDF link is clicked from the case attachment panel. Does anybody know the reason?

 

***Edited by Moderator Marissa to update Platform Capability tags****
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Pega Platform 8.4.1
Case Management
Data Integration
User Experience
Senior System Architect

  • Wioleta Kolodziej-Żmudzka
Posted: 3 years ago
Posted: 12 Jul 2021 11:27 EDT
Richard Marsot (RichardMarsot)
PEGA
Senior Director, Shared User Services Engineering
Pegasystems Inc.
US

@dingl it is because you are using the new attachment utility - clicking on the link will open the document that contains the pdf - a preview of the pdf in full screen will be shown - if you have a pdf attached directly to the case, clicking on the link will download it.

this article should help https://collaborate.pega.com/discussion/how-bring-back-old-attachment-utility-theme-cosmos

when the new file attachment utility, you can also get the preview of a document and a pdf viewer in the preview panel

preview panel for pdf

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