Outlook Error - This method can‘t be used with an inline response mail item
Hello,
We currently have a solution that uses the Outlook connector. We are using the MailSent event to intercept the mail while being sent by the user. We use this to give the user an option to send the mail to an archive as well.
One of our builders is encountering an error: This method can‘t be used with an inline response mail item (see attachement for exact error msg)
This error is being thrown if the mail is being forwarded from the Outlook preview pane. When we use it while actually opening the mail that needs to be forwarded, there seems to be no problem.
I have tried type casting, but that didn't help out in any way. Is this something that can't be done?
We are running on version 19.1.49.
Regards,
Niels Lewerissa
Pegasystems Inc.
US
A RuntimeLog would really help. If possible, can you generate the error in English as that would make searching for it much more accurate than trying to translate it. If you cannot attach a RuntimeLog, perhaps you could generate the error in English and post the full text as well as the StackTrace.
Pegasystems Inc.
US
I was able to reproduce this error. It would be helpful to know what you are doing with the copy method. Perhaps there's another way around that. Maybe you can copy the email from the sent items folder instead. The error is one from Outlook, so there's nothing that Pega can really fix here likely. You can research that error with Microsoft though and see if there are any solutions, but from what I have found, the suggestions don't really seem that applicable.
Here is the full error in English with the StackTrace (it might be easier to find assistance using the Englidh message than the Dutch one)...
Error | 06:41:34.062 AM | 17 | MTA | Exception | | | Exception has been thrown by the target of an invocation., Verbose Message: General Information
Diagnostic Info: Diagnostic.MachineName: MYLAPTOP Diagnostic.FullName: OpenSpan, Version= Proprietary information hidden, Culture=neutral, PublicKeyToken=f5db91edc02d8c5e Diagnostic.AppDomainName: OpenSpan.Runtime.exe Diagnostic.WindowsIdentity: DOMAIN\USER Diagnostic.ApplicationName: OpenSpan.Runtime
Exception Information
I was able to reproduce this error. It would be helpful to know what you are doing with the copy method. Perhaps there's another way around that. Maybe you can copy the email from the sent items folder instead. The error is one from Outlook, so there's nothing that Pega can really fix here likely. You can research that error with Microsoft though and see if there are any solutions, but from what I have found, the suggestions don't really seem that applicable.
Here is the full error in English with the StackTrace (it might be easier to find assistance using the Englidh message than the Dutch one)...
Error | 06:41:34.062 AM | 17 | MTA | Exception | | | Exception has been thrown by the target of an invocation., Verbose Message: General Information
Diagnostic Info: Diagnostic.MachineName: MYLAPTOP Diagnostic.FullName: OpenSpan, Version= Proprietary information hidden, Culture=neutral, PublicKeyToken=f5db91edc02d8c5e Diagnostic.AppDomainName: OpenSpan.Runtime.exe Diagnostic.WindowsIdentity: DOMAIN\USER Diagnostic.ApplicationName: OpenSpan.Runtime
Exception Information
1) Exception Information ********************************************* Exception Type: System.Reflection.TargetInvocationException Message: "Exception has been thrown by the target of an invocation." Data: IDictionary (System.Collections.ListDictionaryInternal) with 0 items TargetSite: System.Object InvokeMethod(System.Object, System.Object[], System.Signature, Boolean) HelpLink: NULL Source: "mscorlib" HResult: -2146232828
StackTrace Information ********************************************* at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor) at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments) at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture) at OpenSpan.Utils.SafeInvokeHelper.Invoke(Object baseInstance, Object instance, MethodInfo methodInfo, Object[] args) at OpenSpan.Automation.EventLink.Execute(Object sender, ExecutionEventArgs e)
2) Exception Information ********************************************* Exception Type: System.Reflection.TargetInvocationException Message: "Exception has been thrown by the target of an invocation." Data: IDictionary (System.Collections.ListDictionaryInternal) with 0 items TargetSite: System.Object InvokeMethod(System.Object, System.Object[], System.Signature, Boolean) HelpLink: NULL Source: "mscorlib" HResult: -2146232828
StackTrace Information ********************************************* at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor) at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments) at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture) at OpenSpan.Utils.SafeInvokeHelper.Invoke(Object baseInstance, Object instance, MethodInfo methodInfo, Object[] args) at OpenSpan.Automation.ConnectableMethod.ExecuteInvoke(Object instance, Object[] parameters, ExecutionEventArgs e) at OpenSpan.Automation.ConnectableMethod.DoCustomWork(Object instance, Hashtable inputValueHash, Hashtable outputValueHash, ExecutionEventArgs e) at OpenSpan.Automation.ConnectableWorker.DoWork(Object sender, ExecutionEventArgs executionArgs)
3) Exception Information ********************************************* Exception Type: System.Runtime.InteropServices.COMException ErrorCode: -2147467259 Message: "This method can't be used with an inline response mail item." Data: IDictionary (System.Collections.ListDictionaryInternal) with 0 items TargetSite: System.Object Copy() HelpLink: NULL Source: "Microsoft Outlook" HResult: -2147467259
StackTrace Information ********************************************* at Microsoft.Office.Interop.Outlook._MailItem.Copy() at OpenSpan.Office.MicrosoftOutlookMail.Copy()
Achmea
NL
Thanks for the reply!
We use the copy method to copy the mail that just has been sent by an user, after that we show a pop up message to ask them if they want to archive the mail. Our archiving works based on incoming mail with a a certain code in the header. So this is something we add the the copied mail address and also the mail address where the mails need to be going is altered. So that thats basically what we are doing.
I have tried some other methods on this particular inline mail items, but it seems im getting the error on almost every method. Setting properties however does seem to work.
As for now we are using a work around, openening the mail instead of using the preview pane.
Pegasystems Inc.
US
Since it seems that the MailSent event is happening, you might use that to trigger a check in the Sent folder and then find the email that was just sent and make a copy of that instead. That should work.