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Question

 Anthony Gourtay (Anthony_Gourtay)
Proximus
Expert Engineer - PEGA Application Management
Proximus
BE
Anthony_Gourtay Member since 2017 22 posts
Proximus
Posted: Dec 19, 2018
Last activity: Dec 18, 2019
Posted: 19 Dec 2018 2:17 EST
Last activity: 18 Dec 2019 15:08 EST
Closed

Operator Presence and prconfig.xml

Hello,

in our prconfig.xml we've added below line

<env name="operatorpresence/enabled/default" value="false"/>

As per some articles this should disable operator presence follow-up

Yet, in our logs, we still receive:

Caused by: com.pega.pegarules.priv.presence.PresenceRuntimeException: presence record resulted a no matching records operator operatorID, tenantHash: shared, requestorId: HP85MMUPDQLM69MP282T37HGPB9FDRDM9 - usually this should not happen

This application is running with PEGA 7.3.1 / WebSphere 8.5 / Oracle 11G

Is there anything else to consider to remove operator presence check or the config line if not correct or not the correct one?

Thank you

Regards

Anthony

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Posted: 5 years ago
Posted: 10 Jan 2019 2:55 EST
Waseem Khan (khanw2)
Pegasystems Inc.
Senior Technical Solutions Engineer
Pegasystems Inc.
IN

Hi Anthony,

Please create a DSS " prconfig/operatorpresence/enabled/default " in the Pega-Engine (Owning Ruleset) and set the value to false and try.

I did find similar article related to this issue and I could see the same solution is suggested. Please refer below article.

https://community.pega.com/support/support-articles/performance-degrades-when-users-log-same-operator-id

 

 

 

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Posted: 5 years ago
Posted: 10 Jan 2019 3:05 EST
Anthony Gourtay (Anthony_Gourtay)
Proximus
Expert Engineer - PEGA Application Management
Proximus
BE

Hello,

I'll try. Any idea about the reason/circumstance a parameter in prconfig.xml would not work and would work as a DSS?

Thank you

Regards

Anthony

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