Operator Creation using activity
I have a requirement to create an operator by using the details entered in a case
For this, I had used CreateOperator activity which is a final rule
I Succeed in creating an operator for the given details Now I Want to add the profile picture Which is uploaded in the case
Accepted Solution
Updated: 1 Jul 2020 16:09 EDT
Capgemini
NO
Hi Mohith,
The operator profile image in Pega is loaded from the image instances from /operatorimages/ filepath. when you upload a profile picture from the operator rule form, it will create a new instance in Data-Content-Image with /operatorimages/ file path and automatically update pyImageFileName, pyImageInsKey properties based on the pzInskey and filename on save of operator rule.
If you want to set an image based on the case attachment, Create an activity to do the following and call it after Operator creation activity.
- A step to save as the attached image to /operatorimages/ filepath and get the pzInskey. By default, case attachments will be on /webwb/.
- Open the operator page you want to update using Obj-Open by passing pyUserIdentifier.
- By using Operator Page as a step page, Set pyImageFileName with Filename based on the filename and extension created in step 1(Eg. John.jpg) and set pyImageInsKey with the Inskey of the image instance created in step 1.
- Obj-Save the operator page with write now enabled.
The profile picture is set for the operator.
Good Luck! Let us know if you have any more queries!
Pegasystems Inc.
US
Thanks @MohithG1 for sharing that Shankar's reply worked for you! I marked it as the solution.
Marissa | Senior Moderator | Pega Collaboration Center
Commonwealth Bank of Australia
IN
I have doubt in this step.
step to save as the attached image to /operatorimages/ filepath and get the pzInskey. By default, case attachments will be on /webwb/.
How to do this? Can you help