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 Christina thornlow (Christinat9806) AAA
AAA
US
Christinat9806 Member since 2018 23 posts
AAA
Posted: February 21, 2020
Last activity: February 25, 2020
Posted: 21 Feb 2020 18:35 EST
Last activity: 25 Feb 2020 4:35 EST
Closed

This operation requires a lockon object before it can proceed

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We are intermittently receiving this error when agent receive a call and are on the OOTB search screen before any action has been taken on the customer.

Pega Customer Service for Insurance Low-Code App Development
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Posted: 2 years ago
Updated: 1 year ago
Posted: 23 Feb 2020 23:26 EST
Updated: 14 Jun 2021 7:38 EDT
Pavan Kalyan Kanaparthi (pavan3753) JP Morgan Chase & Co. Team Leader
JP Morgan Chase & Co.
IN

Could you please check in the tracer if any instance requires a lock and could not acquire it. Please share tracer XML if possible.
Posted: 2 years ago
Posted: 25 Feb 2020 4:35 EST
Mohanakrishnan V S (vsm02) PEGA System Architect
Pegasystems Inc.
IN

Are you getting this error on selecting the customer after the call is opened for long time in the screen?

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