Opening a case from another Pega case
Hi everyone,
I have following scenario and wondering if anyone can help.
I have two Pega applications : AppA and AppB. We have Pega 7.1.7 using FSIF 7.14. Both applications reside in different Oracle databases. In some scenarios we create AppB cases from AppA through a web service which returns the work handle of the AppB case. I would like to provide link to AppB case from AppA case so that a user can see them if he is authorized to view the case. What are our options to open the AppB cases here from AppA?
Any help would be highly appreciated.
Thanks.
Pegasystems Inc.
US
Would Federated Case Management work for this scenario?
Pegasystems Inc.
US
I don't think that FCM will work in this case. FCM combines multiple applications to have single portal for all WBs and WLs for any given user. I am not looking for a single view but a way to open the case from one application to another without combining the WLs or WBs. FCM needs a separate DB tables for storing the remote cases. Also FCM requires separate license just to even try it.
Pegasystems Inc.
US
Hello Vivek,
Could something like Snapstart https://community.pega.com/sites/default/files/help_v719/procomhelpmain.htm work for you?
Thanks,
Mike
Pegasystems Inc.
US
Thanks Mike. This could be helpful. I can try this.
I am wondering if I can simply create the URL on the fly like below.
String1 = http://prpc:8080/prweb/sso/?pyActivity=openWorkAssignment
where openWorkAssignment can be created by us to open the assignment using OOTB rules (or if there is something already out).
String 2 = Work handle
Sample URL = http://prpc:8080/prweb/sso/?pyActivity=openWorkAssignment(AppApzInsKey A-123)
Since users will be using SSO authentication and same users will have access to both applications, would this not work?
Centene
US
If I understood you requirement correctly, we can launch the AppB cases from AppA in a NEW WINDOW. We implemented similar requirement using SSO. Because both of our applications are INTERNAL, we were least bothered about the security.
US
I am also interested in something similar below. An URL that can open a Pega Work Object with another application.
http://prpc:8080/prweb/sso/?pyActivity=openWorkAssignment(AppApzInsKey A-123)
Was there any resolution?
Pegasystems Inc.
US
Hello all,
The URL you are talking about sounds very similar to the ones generated by DWA. You might want to play around with that. The key here is that you have two separate application servers/databases. Even so, you may end up sharing a session cookie and get some problems with that, so I'd make sure to test logging off of one system and then performing work on the other, for both systems to see if you trip over anything.
Thanks,
Mike