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Question

 Kaisar Noor (KAISAR_NOOR)
Tata Consultancy Services
Associate-Consultant
Tata Consultancy Services
IN
KAISAR_NOOR Member since 2012 3 posts
Tata Consultancy Services
Posted: Aug 5, 2021
Last activity: Mar 15, 2022
Posted: 5 Aug 2021 4:49 EDT
Last activity: 15 Mar 2022 10:57 EDT
Closed

No when rules are coming up on Engagement tab of NBA Designer/Plan Stage of Change Request

Hi

We are using Pega CDH 8.6. We have marked some when rules as relevant but, they are not coming up in Engagement tab of NBA Designer. They are also not coming up in Plan stage Engagement Policy tab of a change request when we are creating actions through a change request in Ops Manager portal. Even when rules created in @baseclass are not coming up. Please help.

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Pega Customer Decision Hub 8.6
Decision Management
Cross-Industry
Next-Best-Action Analyst

Posted: 3 years ago
Posted: 15 Mar 2022 10:57 EDT
Recep Anil Aydemir (recepanilaydemir)
FutureProof AI
Lead Decisioning Architect
FutureProof AI
GB

@KAISAR_NOOR Did you also select tags for relevant records? Each when rule needs to be mapped, if it is for eligibility you need to tag it. You can do it via Configure -> Application -> Inventory -> Relevant Records

I believe this process changed with 8.7

 

For the plan stage, I thought they are just text fields. 

Thanks,

Anil

 

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