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Question

 Will Cho (Will Cho)
PEGA
Principal System Architect
Pegasystems Inc.
US
Will Cho Member since 2008 158 posts
PEGA
Posted: Aug 27, 2021
Last activity: Oct 7, 2021
Posted: 27 Aug 2021 11:04 EDT
Last activity: 7 Oct 2021 8:21 EDT
Closed
Solved

No subcase info in 8.6 review harness (Cosmos theme)

Hi, i just installed Pega Government Platform 8.6 on Theme Cosmos/Pega Platform 8.6.1.  I created a new case type with few subcase types.  I resolved all subcases and the parent case.  When I open the review harness of parent case, it shows no sub case details. See attached.

In previous Pega versions, I remember seeing information/links to subcases from the parent review harness.  

It will be important that parent case shows a summary of subcases.

Thanks for any insight.

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Pega Government Platform 8.6
Pega Platform 8.6.1
Case Management
User Experience
Lead System Architect

Accepted Solution

Posted: 3 years ago
Updated: 3 years ago
Posted: 7 Oct 2021 8:11 EDT
Updated: 7 Oct 2021 8:21 EDT
Will Cho (Will Cho)
PEGA
Principal System Architect
Pegasystems Inc.
US

@Will Cho  Try pyCaseOverview or pyAssignmentListGadget.  I included them in the Details section in theme cosmos.

During an action, it shows the summary of chlid cases and open assignments.

Only issue is that the summary becomes empty once all cases are resolved.  Ideally, we still want to show the child cases summary in the parent review harness even if all are resolved. 

I tried this in 8.6.1.

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