Question
Erste Digital
AT
Last activity: 4 Jun 2021 6:11 EDT
Negative Responses are not Captured in Adaptive model
We have created three adaptive model and referred it within our strategy. We had to change few things in predictors so we removed previous adaptive model and referred the new one in our strategy.the problem is, for the three strategies, negative responses are not captured. It will be helpful if anyone can suggest the necessary fields to check to debug this issue.As per the file attached, all our models have 100 % positive response.We have compared the classes and other attributes with the adaptive model we used before,all seemed to be same.Please provide your suggestions to resolve this.
***Edited by Moderator: Lochan to update platform capability tags; tag SR***
Accepted Solution
Accenture
CL
Solution Found:
We solved this problem changing a Dynamic System Setting (DSS). So our campaigns have this configuration where the offers get rejected only 6 days after it was sent, Adaptive models are configured by fabric to wait only 1 day for a response, so we lost all of the rejected answers by this configuration.
Inside the DSS there is this setting called ADMShortTimeoutForDelayedLearning, the number of seconds the Adaptive Models waits for a response. We changed it for 605000 seconds, so it would wait at least 7 days for the answers.
After changing this settings is necessary to re-create the campaign modules in the Pega Marketing App for the new configuration to be taken into account.
Thanks for all the help we received.
Pegasystems Inc.
US
Have you looked in tips about ADM troubleshooting? Please also indicate your Pega version as over time there are some fixes as well.
Accenture
CL
Hi Kevin, thank you for the answer.
Looking around the ADM troubleshooting we didn't find something related to our problem, so we are still looking for a possible solution.
The version we are using is the following Pega Platform 8.1.1
Pegasystems Inc.
IN
Hi,
Do share the SR number here so that we can connect this post to the SR. It helps the engineers working on the query.
Thanks.
Accepted Solution
Accenture
CL
Solution Found:
We solved this problem changing a Dynamic System Setting (DSS). So our campaigns have this configuration where the offers get rejected only 6 days after it was sent, Adaptive models are configured by fabric to wait only 1 day for a response, so we lost all of the rejected answers by this configuration.
Inside the DSS there is this setting called ADMShortTimeoutForDelayedLearning, the number of seconds the Adaptive Models waits for a response. We changed it for 605000 seconds, so it would wait at least 7 days for the answers.
After changing this settings is necessary to re-create the campaign modules in the Pega Marketing App for the new configuration to be taken into account.
Thanks for all the help we received.