Was this modified within the Email Listener rule since the Outlook 'update'?
What Email Listener issues are you encountering? What is the actual symptom experienced in Pega when trying to connect?
Can you review your Email Listener configuration?
Do you have the same issue with other email accounts?
Do you see any errors in the log file?
Did you check with the Exchange Server team and view the mail server and app server logs to check if issue could be due to connection closing in mailbox while listener processing the messages caused the issue ?
We are connecting to a shared mail box using Email Listener. So, we are using IMAP protocol to connect to outlook.office365.com. But, admins informed us that, this will be no longer supported as Microsoft has made some update and we can only connect to it from PEGA using OAuth only. But, we don't have OAuth compatibility in PEGA till 8.4.
So, I am looking for a hotfix from PEGA or any alternate solution to connect to shared email box from PEGA 7.2
Answering to your questions,
No changes have been made to the Email Listener since the outlook update.
What Email Listener issues are you encountering? What is the actual symptom experienced in Pega when trying to connect? - when I do test connectivity, it says the below
Connect to email server
Posted: 1 year ago
Updated: 1 year ago
Posted: 15 Mar 2022 12:12 EDT Updated: 16 Mar 2022 5:26 EDT
Marije Schillern (MarijeSchillern)
Senior Knowledge Management Specialist