Posted: 24 Mar 2021 13:37 EDT Last activity: 31 Mar 2021 5:11 EDT
NBA Arbitration using Adaptive Model
Is there any OOTB report which gives details on why a particular action(out of all eligible actions) was selected/assigned to a given Customer during a NBA run? e.g. Action "A" was assigned to a Customer because of one of the adaptive model predictor value/performance, like "Customer Age" falls under 25-35 range or Customer is from State "California".
In our scenario, we have a set of actions/treatments for email channel and all actions/customers go through Adaptive Model during NBA run (Email_Click_Through_Rate). We are feeding customer response to emails via delayed learning data flow to the adaptive model.
None of the reports in the attached screenshot seem to provide the details our business is looking for.
@BB796712 Hi, at the moment we do not have decision explanation facilities. We have reports that show you how the model works, but currently no features to explain an individual decision. Only for score cards we have something close to this. I'd be interested to hear more about the use case, feel free to ping me directly.