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Question

 Bheemashankar B (BB796712)
Progressive Casualty Insurance Company

Progressive Casualty Insurance Company
US
BB796712 Member since 2018 6 posts
Progressive Casualty Insurance Company
Posted: Mar 24, 2021
Last activity: Mar 31, 2021
Posted: 24 Mar 2021 13:37 EDT
Last activity: 31 Mar 2021 5:11 EDT
Closed

NBA Arbitration using Adaptive Model

Hi Team,

Is there any OOTB report which gives details on why a particular action(out of all eligible actions) was selected/assigned to a given Customer during a NBA run?  e.g. Action "A" was assigned to a Customer because of one of the adaptive model predictor value/performance, like "Customer Age" falls under 25-35 range or Customer is from State "California". 

In our scenario, we have a set of actions/treatments for email channel and all actions/customers go through Adaptive Model during NBA run (Email_Click_Through_Rate). We are feeding customer response to emails via delayed learning data flow to the adaptive model.

None of the reports in the attached screenshot seem to provide the details our business is looking for.

We are using Pega Marketing 8.4

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Pega Marketing 8.4
Decision Management
Insurance

Posted: 3 years ago
Posted: 31 Mar 2021 5:11 EDT
Otto Perdeck (Otto_Perdeck)
PEGA
Director, Data Science, Machine Learning & AI
Pegasystems Inc.
NL

@BB796712 Hi, at the moment we do not have decision explanation facilities. We have reports that show you how the model works, but currently no features to explain an individual decision. Only for score cards we have something close to this. I'd be interested to hear more about the use case, feel free to ping me directly. 

Thanks,

Otto

 

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