Modal window in a subprocess impacting main action button
Creating a modal window in a case type inside a sub-process is causing the action buttons to disappear when we click submit in the modal window box.
I have created an actionable button and placed it inside a sub process view, when I click on submit the buttons on the main screen is disappearing. I have configured the button in the same way in a process and it seems ti be working fine there. The issue is only occuring when I place it inside a sub - process view.
Accepted Solution
Updated: 29 Oct 2025 11:33 EDT
Booking Holdings
IN
This was identified as a product defect, as the confirm view is displayed when the modal dialog is initiated. Additionally, this issue is only present with the custom component "Actionable Button" from the Constellation UI Gallery. Therefore, this scenario will be addressed in the product. However, there is no guaranteed timeline at this moment, as it involves debugging various use cases related to the custom component which was mentioned by Pega. The anticipated release is expected in Pega Infinity '25, 24.2.3, 23.1.5,24.1.4 Additionally, Pega had mentioned to try unchecking a setting - "Display custom view when no more assignments are available for the user" under CaseType settings which disallows Confirm views and Case Wide action buttons should render. This did not work so currently there is no resolution for this issue. They have raised BUGs parallely which should be fixed in future patch releases. Alternatively, you can try having the modal window in the Interaction level where it works correctly instead of having it embedded in Case type level.