Question
Padmasri Dr.B.V.Raju Institute of Technology
IN
Last activity: 14 Feb 2025 7:54 EST
Mistakenly I have merged the account client and personal email id. I wanted them to be seperate account.
Hi Team,
I added client mail id as an alternate mail for an existing account rather than making a new PDN account with a client mail ID. I tried using my client's email address to create an account, but it showing as already existed. Please assist me with this.
Thanks.
Maantic Inc
IN
Use your personal email ID and add it as an alternate mail for the existing account. After its added, the you can remove your client email from the alternate list.
Updated: 14 Feb 2025 5:31 EST
Padmasri Dr.B.V.Raju Institute of Technology
IN
I have removed my alternate client email id to my existing account and tried creating a new account with my client id but showing as already existing email id.
I missed to state that it's not personal it's the company email id
Updated: 14 Feb 2025 7:54 EST
Pegasystems Inc.
GB
@Nandrur7 as detailed in Resolve a Pega Account Issue, here are the details to How do I merge my Pega accounts?
Under these questions it also states:
If you have any issues, contact [email protected]
The Get Help page also specifies:
If you're still facing an issue with your Pega Account, contact us.
Also note details given in the My Pega FAQ page relating to email selection affecting whether or not you see your Organization's data.
