Question
Tata Consultancy Services
IN
Last activity: 4 Jun 2020 11:22 EDT
Missing left side panel in portal
I have a requirement that user should open an assignment from Email link. While opening the link, User not able to see the Left side panel of the section. How to achieve the above requirement?
[Using OpenAssignmentLink Fragment]
***Edited by Moderator Marissa to update Platform Capability tags****
Accenture Federal Services
US
Setup a visible when condition for the left side panel. The when condition should key off the requestor data from your external user entering the Pega Platform. Find what access group the external user is using when entering the application, key off that value to hide the left side panel.
If multiple different types of operators are using the same access group, either use a different value that be found off the requestor clipboard page that is unique to your external users or create a separate access group that is specific to the users using the email link to get into the assignment.
Pegasystems Inc.
IN
Hello Nirmala,
Can you prepare an email link for WO with pyshowFullPortal attribute value as true like below:
http://hostname/prweb/PRServlet?pyActivity=pyMobileSnapStart&pyShowFullPortal=true&Action=openWorkByHandle&InsHandle=SRB5-GCSSRSS-WORK%20S-564
Now verify the behavior and update us with the same.
Regards,
Praveen
Tata Consultancy Services
IN
Hi Praveen,
pyshowFullPortal attribute value is already changed to True.While clicking the link for the first time, it is opening properly. Due to SSO, once closed the browser and opening the link again, facing this issue.
Pegasystems Inc.
IN
Hello Nirmala,
Please share more details about issue while opening for the second to assist further in this regard.
Regards,
Praveen
Tata Consultancy Services
IN
Hi Praveen,
While opening for the second time, we are unable to see left side panel of the portal.
(While clicking the link for the first time, it is opening properly.once closed the browser and opening the link again, facing this issue)
Thanks,
Nirmala